Manager - Premium Support

Symantec Corporation Draper , UT 84020

Posted 6 months ago

This leader will be responsible for the overall health of the Premium Support business for the Mid-Atlantic and New York Metro Strategic Sales districts. Key areas of responsibility are Premium Support Sales Enablement and Premium Support Delivery.

Premium Support Sales enablement will consist of partnering with your sales colleagues providing strategic deal structure, top deal quoting and overall attach. You must develop a rapport with your Field Sales counterparts, partner and provide sales support while presenting new service solutions leading to greater attach. You will focus on two sales account districts and develop new opportunities by attacking and bringing visibility to the whitespace or right sizing existing customers to ensure we have proper alignment and engagement to drive product adoption, utilization and customer retention.

Premium Support Management is based on not only owning the business but also leading a team of experts focused on delivering on Customer Success. You will be providing overall mentorship, air cover and coaching. Ensure appropriate account onboarding, account transitions and alignment occur in a timely manner and align with solution specific Product Management.

Among the priorities this role will include planning and forecasting as well as:

  • Customer Retention

  • Monitor performance and attach rate aligning to product sales

  • Identify and discuss latest trends with Product Management related to offerings

  • Align and integrate with Sales Leaders to create a shared vision of what success looks like

Qualifications and experience:

This position requires a clear, crisp communicator, both in verbal and written form along with excellent presentation skills as well as advanced skills in Microsoft Excel and Business Object.

  • Bachelor's degree or equivalent in Engineering, Computer Science, Business Administration or equivalent work experience

  • Minimum five years' experience in high-tech, strategic consulting or similar functions

  • Experience using Oracle, Salesforce.com (SFDC) and Business Objects

  • Advanced presentation skills

  • Ability to identify opportunities for your employees and business

  • Ability to retain a high volume of information, prioritize work and operate in a fast-paced environment

  • Proactive individual with strong relationship building skills and excellent customer service

  • Track record of exceptional performance and consistent professional growth in previous role

  • Self-motivator with ability to work for a remote leader

Symantec is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Symantec strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, Symantec will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. See the EEO poster and supplement.


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Manager - Premium Support

Symantec Corporation