Manager Practice Operations, Primary Care Limestone

Christiana Care Health System Wilmington , DE 19801

Posted 2 months ago

Job Details

The Manager of Practice Operations will be supervising office staff (Medical Assistants and Office Assistants) and work closely with the Director of Operations and Clinical Lead. This person is responsible for workflow, performance, and the overall management and operations of the Primary Care practice. Maintaining financials and office productivity, meeting quality measures and patient/staff satisfaction and performance goals through workflow processes and standardization are key initiatives.

Are you passionate about serving our community with Love and Excellence? If so, consider applying for this position and upload your updated resume at the time of application!

Principal Duties & Responsibilities:

  • Monitors, distributes, and communicates practice utilization and individual physician provider billing and productivity monthly, guided by MGCC strategic goals.

  • Evaluates, specifies, and recommends equipment for operations and patient care in the office.

  • Manages practice operational budget and administration. Develops control procedures to ensure accurate accounting.

  • Administers and reconciles practice variance reports.

  • Analyzes monthly reimbursement reports for trends and develops corrective recommendations for problem areas.

  • Manages the financial operations of office for adherence; patient registration, insurance verification zero charge report and end of day process.

  • Ensures information technology solutions in the practice to optimize efficiency, in concert with Christiana Care Information Services.

  • Together with the physicians, plan, develop and implement any changes necessary to meet new demands on the practice both internally and externally.

  • Manages practice staff and determines staffing standards, staff skills and other needs. Interviews, selects, and hires new employees. Manages employee time and payroll records.

  • Evaluates staff performance, develops standards, and ensures basic competencies for all staff.

  • Ensures that all staff is aware of the importance of protecting any confidential information about patients, physicians, or colleagues.

  • Administers staff mentoring, monitors staff retention, manages employee engagement, and demonstrates ChristianaCare values and behaviors.

  • Monitors prior-authorization and referral management processes, and clerical and clinical pools for time management.

  • Administers and engages the care team in performance and quality improvement activities.

  • Monitors and manages Press Ganey results for patient satisfaction and performance improvement.

  • Manages, reviews, and responds to all safety events and grievance concerns through R2L reporting system.

  • Manages the practice to ensure sustainability for PCMH certification

  • Leads LROC request process for assigned practice.

  • Responsible for budget purchasing of minor equipment

  • Develops practice relationships with the Access Center for communication and ongoing improvements

  • Establishes expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer. Conducts regular meetings with the physicians and staff to discuss practice operations, concerns, and improvements.

  • Develops policies, procedures, and standards for efficient and effective office operations. Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.

  • Assists practices with patient relations to promote patient satisfaction.

  • Performs assigned work safely, adhering to established departmental safety rules and practices, reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors.

Education & Experience Requirements:
  • High School diploma is required, Bachelor's degree is preferred.

  • Must have at least 3 years of healthcare experience with at least 1 year of supervisory experience.

Post End Date

Oct 26, 2021

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

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