Manager, PMO

User Testing Atlanta , GA 30301

Posted 4 months ago

We are hiring a Manager, PMO to lead our project managers and create a vision for building out this team during a time of exciting rapid growth within the company. In this role, you will: be a strong people manager inspiring the team to do their greatest work yet, develop a best practices PMO methodology for UserTesting, provide leadership on the strategic direction of the team in conjunction with our UX research counterparts and work cross-functionally with internal teams. The ideal candidate has: exceptional communication skills, a clear PMO methodology/POV, ability to drive action within ambiguity, customer focused mindset, knows how to juggle strategic initiatives while prioritizing tactical asks, sees the problem before it arises and has a can-do problem-solving mindset. This role reports directly to the VP, Professional Services.

Responsibilities:

  • Build out the PMO methodology within our Professional Services organization so that it consistently performs to the highest standards of excellence

  • Develop a project management function that works seamlessly across a matrix organization (product, sales and customer success) delivering world-class service aligned to customer goals and objectives

  • Coach and mentor the Project Management team, ensuring they have a clear professional development plan in getting to the next level in their careers

  • Work to ensure that Project Management best practices are standardized across projects in order to maintain delivery excellence in every project.

  • Creates our resource planning methodology: develops approach, trains team on how to accurate resource planning, report and manage utilization metrics

  • Work with project managers to ensure that all projects stay in scope, on schedule and course correct as needed when projects encounter issues.

  • Develop a methodology related to releasing Beta functionality to our customers including: develop business requirements documentation, timelines and next steps

  • Leads the recruitment and panel initiatives as it relates to scoping, vendor management, resource planning and long term vision.

  • Partner with research management counterparts in ensuring squad success

  • Ability to be customer facing to address concerns, ensure strong relationships are being established and an escalation point for any project management concerns.

Qualifications:

  • Minimum 8 years of experience in customer facing, enterprise level project management in SaaS, digital agencies, or technology consulting

  • Minimum 2 years of experience leading a Project Management function within a customer facing organization in SaaS, digital agencies, or technology consulting

  • Background interacting with UX Research, recruitment/panel management or optimizing customers experiences a plus

  • Mastery in tracking, reporting and resource management using tools such as Clarizen, Wrike, Jira, Asana in a complex, fast-paced and resource driven environment

  • Demonstrated strong leadership skills; establish cooperative and accountable teams

  • Experience managing across geographically dispersed offices and a matrixed org

  • Strategic thinker, strong analytical, data-driven mindset & excellent communication skills

  • Proven ability to integrate processes to ensure project management team provides valuable and strategic support for the teams they support.

  • Strong understanding of working with product teams developing business requirements and managing integrations

  • Experience being nimble and proactive in supporting sales teams with selling and scoping project work

  • Project management certification (PMP) and /or formal coursework/training in project management strongly preferred.

Additional Information

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options. We value diversity, and are proud to be an inclusive, equal opportunity workplace.

Learn more about what it is like to work at UserTesting at: https://www.usertesting.com/about-us/job


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Tax And Finance Operate (Tfo) Transformation Technology Data & PMO Open Location

Ernst & Young LLP

Posted 6 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Manager - Tax and Finance Operate (TFO) – Transformation, Technology, Data & PMO opportunities EY's Tax and Finance Operate (TFO) practice assists companies with operating and sourcing models that span the continuum from discrete services to full outsourcing. Our TFO platform of processes, leading-edge technology and people helps our clients achieve the right operating model for their organization. The TFO practice enables clients to reduce inefficiencies, mitigate risk and drive process improvement around their tax and finance functions. We believe that by operating our clients' tax function we can make a critical difference, and you'll be at the heart of this mission. The opportunity: EY LLP, is currently seeking high-potential Managers to deliver exceptional client service and to fuel the continued exponential growth of our exciting TFO practice. We use a standard global TFO methodology providing clients with an integrated, end-to-end service that unlocks the full potential of the tax function across the entire life cycle. We are seeking high-performing managers and leaders with experience in several areas: program management, commercials management, tax function transformation, technology deployment and data operations. Mentored by nationally recognized professionals (including the firm's most senior executives), you'll be developed into a trusted business advisor – and play a critical role in building a better working world. Key responsibilities: Your role as a Manager will focus on establishing relationships with client personnel at appropriate levels while working to consistently deliver exceptional client service. Additionally, within your area of expertise, you may be tasked with the management of the various processes within the TFO engagement, including: * Team across service lines and technical specialties * Develop and execute integrated (cross-services) transition workplans * Mobilize global delivery capability and standardized process implementation * Implement the transition and transform operating governance structure and reporting protocols * Implement data acquisition processes and protocols, assess data quality, and define fit-gap analysis of data to EY toolset. * Set up and populate technology/workflow with the information from each service line to provide consolidated view * Monitor progress, manage risk, maximize operational efficiencies and ensure key stakeholders are kept informed about progress and expected outcomes To qualify for the role, you must have: * Bachelor's degree in related field and a minimum of 5 years of related work experience * Strong team, project, and people management skills with an ability to work under tight deadlines * Strong analytical, interpersonal and written/verbal communication skills as well as a strong problem-solving ability, attention to detail and an entrepreneurial approach to work * Flexibility and willingness to travel * CPA license or membership to a state Bar or approved technical certification * Ability to lead virtual and on-site teams, mentor counselees and manage client-serving business * Strong proficiency and a high level of comfort working with new and emerging technologies * Strong organizational and time management skills with a demonstrated ability to capture and synthesize business requirements Ideally, you'll also: * Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client relationships and related work products * Take ownership of tasks and have the proper judgment to make critical decisions * Have a strong ability to work under pressure and adhere to strict deadlines * Contribute to the overall success of the team by developing a thorough understanding of EY methodologies and tools to enhance service delivery, keep team members informed of work status, actively seek assignments when unassigned, challenge traditional procedures used in the past, and attempt to find new approaches and opportunities for process improvement * Coach/mentor junior team members to help EY continue to build an inclusive culture and high-performing teams What we look for We are seeking to identify high-potential Managers to deliver exceptional client service and enable the continued growth of our practice. What working at EY offers We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, a minimum of 22 days of vacation plus 10 observed holidays and 3 paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: * Support and coaching from some of the most engaging colleagues in the industry * Opportunities to develop new skills and progress your career * The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply today. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ernst & Young LLP Atlanta GA

Manager, PMO

User Testing