Manager Platform Publishing

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Verisk Underwriting Solutions, Core Lines, is redefining our customer experience. Our Reimagine program is focused on modernizing our Forms, Rules and Loss Cost product and enabling delivering through a digital platform, enabling consumption and integration into customer workflows.

The Manager of Platform Publishing, ISO will oversee digital content publishing efforts as we build our new core digital experience. This leader will design and coordinate content strategies across several Verisk digital touchpoints and websites. This role will also be the key point of contact for new and ongoing projects in areas of social media, SEO, and other areas as we grow.

You will be responsible for reviewing page content and editing for style, succinctness, and clarity, ensuring the execution of high-quality, accurate, and engaging content for priority assets used by thousands of insurance professionals. You will collaborate with cross-functional teams, including corporate, legal, marketing, and compliance, to ensure that content meets industry standards and to ensure a strong link is maintained between our publication plan, strategic objectives, and strategy.

This new role is a critical part of our development process as we launch new products and revise existing services. You will serve as a subject matter expert across the internal team to develop and review proposed content or documentation during early development phases, enforcing content delivery development best practices. Additionally, you will be responsible for the design and delivery of self-paced user assistance tools, tutorials, guides, FAQs, and platform release information.

Responsibilities:

• Edit and publish high quality content consistently across platforms, formats and devices. Determine the kinds of content created or used by the organization and what solutions work best for each delivery. Ensure that the content legally required for the company's structure or other reasons are kept on hand and readily available as needed.

• Develop policies and procedures for the handling of the company's content. Serve as a subject matter expert across the internal team on documentation content delivery development best practices.

• Own and review the development, editing, production and distribution of web content including page structure elements, articles, and SEO. Ensure all content is search engine and revenue-optimized. Manage all projects to a budget and timeline.

• Collaborate closely with platform leadership and Digital Product Owners (DPOs) to manage the crafting of web content with different degrees of effort and complexity in a fast-paced environment, both before and after launch

• Act as the main point of contact for owned projects providing regular updates on progress, addressing concerns, and managing expectations.

• Identify potential risks and issues that may impact project success. Develop mitigation plans and proactively address challenges to keep the project on track.

• Implement quality assurance processes to ensure that deliverables meet established standards with internal checklists. Conduct testing and reviews at key project milestones.

• Collaborate with cross-functional teams during the development process, communicate with stakeholders, and ensure that projects are completed to a high-quality editorial standard, within scope, and on time

• Digital Accessibility Coordination: Lead efforts to ensure Verisk Core websites comply with accessibility standards, providing guidance and training on automated testing and manual testing (using screen readers and keyboard navigation). Identify and remediate accessibility issues. Help pilot new user assistance/content delivery techniques, strategies, applications and processes to increase content and delivery effectiveness.

• Site and Search Engine Optimization: Implement search optimization techniques to enhance the visibility and usability of Verisk Core content. Utilize tools such as Adobe Analytics to examine website traffic and user behavior, providing insights for continuous improvement in SEO strategies.

• Perform comprehensive site audits, identifying opportunities for improvement in style, accessibility, and overall site performance.

Qualifications

We value the following:

• Trust-based relationship with the team.

• Curious

• Asks good questions, observes, takes notes of what motivates team members

• Ability to connect to the bigger picture.

• Involves the right people in decision making.

• Ability to give feedback for growth, coach, sponsor, and support digital product owners.

• Leads and drives a culture of trust and continuous improvement on teams.

• Builds trust and a structure around which we collaborate.

• Removes blockers

• Setting up escalation paths for people.

• Creates a high-performance, transparent environment focused on accountability and results.

• Leads organisational change.

• Advocates for change to improve larger structures around the team and the department.

• Manages his/her own manager (manage up).

• Builds frameworks and standards

• While it is always important to make room for individual needs, structures and frameworks for managers help us hold each other accountable.

Qualifications:

• 4 years of Experience in web content creation, editing, and web CMS authoring tools.

• Strong storytelling, writing, editing and proofreading skills, with excellent attention to detail.

• Experience with web analytics, survey, and feedback platforms like Adobe Analytics, Optimizely, Tealium.

• Demonstrated success in driving traffic, improving user experience, and optimizing conversion rates in a product-led environment.

• Nice to have: Adobe AEM - tagging content, Principles of SEO, writing for UX, content and translating "official-speak" to web friendly style. Developing a stylebook or content guidelines.

• Nice to have: Bachelor's degree in journalism, English, communications, marketing, or related field.

• Excellent communication and interpersonal skills, ability to collaborate effectively with cross-functional teams.

• Experience developing and governing taxonomies and metadata schemas.

• Experience establishing a content governance and review system.

• Strategic thinker with a track record of developing and executing analytics approaches and roadmaps.

• Comfortable with operating in a hybrid work environment where you'll be expected to proactively take charge of strategy and ownership over key success metrics.

• Ability to thrive in a fast-paced environment and prioritize work according to its potential impact.

• Experience establishing and gaining cross-functional alignment on a technology product vision, roadmap, and implementation plan in a matrixed organization.

• Entrepreneurial spirit and courage to challenge the status quo to develop innovative and focused approaches.

• Regular measurement of results and pivoting based on our test and learn strategy.

• Strong written and verbal communication skills, with the ability to connect with senior leaders.

• Demonstrated understanding of the leg

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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