Manager Platform Operations Configuration (Global/Americas)

Pfizer's CMO purpose and aspiration is to modernize marketing at Pfizer by developing current and next generation marketers and delivering a best-in-class model that is faster, more effective, efficient, and boosts our MROI. In keeping with this purpose, Biopharma Operations plays a key role in creating Better, Faster, Smarter Content to Support an Omnichannel Model. One of the most critical drivers of this transformation is to create an industry leading end-to-end content supply chain that delivers excellence across 83 global markets and 4 unique market categories.

As a result, the Content At Scale Team was created to offer marketers and medical a fit-for-purpose E2E content services. The Platform Operations Configuration Manager is a key member of the Global Content Platform Operations Team and will execute a spectrum of light-touch configurational services that adhere to standards and maximize the usability and adoption of E2E tools such as Adobe W/F, and AEM. This role will manage W/F templates, permissions, launch procedures and downstream integrations. This role will have a good understanding of tool capabilities, data flows and end to end integration of process through tools.

As a content platform configurational service provider, this role will collaborate with peers and leaders from Digital, Biopharma Ops, and other CMO verticals to deliver operational enablement services including Reporting & Analytics, Workflow and process maintenance, System administration and Tool adoption & Usage monitoring.

ROLE RESPONSIBILITIES

• Provides configuration services on all aspects of Content Platform ecosystems e.g. Adobe Workfront capabilities (Workflow, Reporting, Fusion, Project Templates, Data model, Workfront configuration, etc.)

• Provides expertise on configuration and automation work to maximize usability and adoption of E2E content tools

• Ensures request tickets are appropriately updated and progressed through completion.

• Provides overall reporting analysis for specific business needs - monitors reporting trends, adoption and usage

• Intakes service requests and executes operational procedures to fill high demand in Content Concierge services when needed

• Applies light touch configuration and automation in Workfront and AEM to maximize usability and adoption of E2E tools

• Creates and maintains a foundational catalog of reports and Dashboards in Adobe suite of tools

• Provides guidance on creating report variation based on business need

• Executes on clearly defined operational procedures to onboard new brands into Workfront and up/downstream systems

• Develops workflow and process guidance for Adobe suite of tools (ie, User Lane tours)

• Creates and maintains a catalog of Workfront project templates

• Troubleshoots interpretation issues of reporting metrics

• Records training demos of features for use in Stakeholder Engagement for Major & Minor releases

• Leads unique and complex projects with influence across Biopharma Ops and CMO

• Identifies multiple solutions or innovative options in solving highly complex problems with direct impact on CMO

• Exercises foresight and judgment in making complex decisions. Acts independently on self-initiated projects

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers and develop and coach others to achieve meaningful outcomes and create business impact.

• BA/BS Required with 5+ years of pharmaceutical industry, or MBA/MS with 3+ years' experience preferably in Marketing and technical roles

• Well experienced in operating & supporting Marketing content technology platforms

• Excellent communication and analytical skills

• Must have the expertise/agility to navigate beyond Workfront and AEM and support new processes and upcoming changes to builders, GCMA, mGCMA, etc. where needed

• Proven track record of delivering business Services

• Drive for optimization/excellence

• Delivery of exceptional customer services and experiences

• Track record for being a strong team player

• Demonstrated learning agility and ability to drive service completion in expedited timelines

• Ability to address conflicts, and manage business stakeholders without direct authority and navigate effectively in a matrixed working environment

PREFERRED QUALIFICATIONS

• Experience with Adobe products (Adobe Workfront, Adobe Experience Manager, and others) and/or expertise in content management systems and technology

• Familiarity with operational processes and detailed content/production workflows

Other Job Details:

• Minimal travel required

• Flexibility to work in United States time zone when required

• Last Day to Apply: March 20, 2024

• Eligible for Relocation Package: No

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Ability to collaborate with Global Colleagues outside US time zone

Work Location Assignment: Flexible

The annual base salary for this position ranges from $93,500.00 to $155,900.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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