Full-Time, 40 hours per week
Monday- Friday; Must be willing to work two evening shifts until 8:00pm per week.
Location: Westmont, IL
Reporting to the Senior Manager, Physical & Occupational Therapy, the Manager, and Physical & Occupational Therapy is responsible for supervising staff in performing a specific function(s) in the practice. The Manager will assist the Senior Manager, Physical & Occupational Therapy in having administrative oversight over multiple geographic locations under the same medical discipline. The Manager oversees all daily clinic operations, schedules work and monitors staffing, tracks staff development, productivity and quality outcomes and addresses issues with staff and patients. This will be a working manager under this clinical area of the practice however is a member of the management team with first line responsibility for hiring, orientation, appraisals, coaching, disciplining and training staff. The Manager will keep the Senior Manager apprised on issues involving operations, work flow, customer satisfaction and employee relations. As part of the management team, the Manager will be engaged in implementation of strategies to enhance relationships with all DuPage Medical Group (DMG) physician practices, to identify and respond to operational service needs and to maximize referral volume from all DMG physicians and practices for appropriate therapy services. The Manager, Physical & Occupational Therapy will work closely with the Senior Manager, key DMG practice and administrative management, physicians and clinical support staff and others as appropriate to strengthen physician relationships through positive interactions and education about physical and occupational therapy services and programs. The successful candidate will be responsible for maintaining high schedule utilization within the clinic, monitoring specified metrics for all staff, site visits to physician practices to enhance communication, facilitate issue resolution, increase referrals and to maintain high physician satisfaction. The Manager, Physical & Occupational Therapy must have the ability to prioritize multiple tasks; to work effectively in both independent and team environments; to work at many levels within the DMG organization; to be organized with attention to detail and follow through; to have excellent computer skills; possess diplomacy and strong interpersonal skills; have an ability to problem solve, think creatively and possess a strong sense of urgency.
The Manager, Physical & Occupational Therapy ensures work is accomplished in accordance with DMG policies and external government laws and state regulations. Seeks opportunities to improve operations and is an active member of both their assigned clinic and the department as a whole.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
In collaboration with fellow Managers, the Senior Manager, Physical & Occupational Therapy and the Director, Physical & Occupational Therapy, the Manager promotes all aspects of the Physical & Occupational Therapy department throughout the DMG organization by:
Assessing work of staff at assigned site against expected outcomes. This includes productivity, quality and efficiency. Tracks and trends staff outcomes.
Hiring, orientating and training new staff; this may be done in partnership with Clerical Leads, Program Coordinators or Senior Administration as needed. Training may be done in partnership with site staff as appropriate.
Conducting performance appraisals, coaching and disciplining of staff.
Ensuring work expectation, DMG and Practice policies are communicated and responsibilities are understood.
Meeting regularly with Senior Manager to be a participant in planning discussions for goals for the practice and individual staff members/therapists.
Building and strengthening relationships with DMG physicians, their clinical staff and administration staff, especially those in close physical proximity to the clinic in order to better understand the needs of the physicians in their geography.
Acting as a liaison between primary care providers, specialty providers and the Physical & Occupational Therapy department on a site-specific basis to meet the needs of the physicians and staff in their community.
Supporting the goals of service line growth through provider satisfaction, education and communication; directing questions to appropriate Program Coordinators as needed in order to ensure questions are answered.
Responding to patient complaints and working to resolve concerns. Appropriately involves Senior Administration as needed if resolution cannot be reached.
Documenting all project development activity using a spreadsheet based tool and communication with Senior Manager, fellow Supervisors, Staff Therapists and support staff as appropriate.
Reporting meaningful information gathered from the medical community at large in a coordinated and efficient manner to the Physical & Occupational Therapy department.
Utilizing customer feedback data to determine areas of consideration and implementing changes and process improvement as needed.
Managing and maintaining a pro-active flow of communication within the department including feedback from referring physicians and updates on projects and initiatives.
Supporting staff members in growth and development of their career interests and providing recognition to staff that has gone above and beyond.
Attending monthly managers' meetings; presenting updates on projects and initiatives.
Maintaining files and records according to DMG, and HIPPA guidelines as appropriate and as relevant.
Participating in professional development through continuing education.
Ensuring that new patient evaluations labeled "priority" are seen within a timely manner at site by either themselves or working with staff therapist to add patient on to schedule in order to demonstrate commitment to the QEA goal of access.
Demonstrating competence in applicable professional skills.
Performing other duties as assigned from time to time.
KNOWLEDGE SKILLS AND ABILITIES:
Ability to assess processes and develop strategies for improvement while applying principles of relationship management and planning.
Knowledge of clinical processes, appropriate departmental and DMG procedures, documentation requirements, and outcomes. Deep understanding of the fundamental relationship requirements between the Physical and Occupational Therapy department and members of the DMG physician, clinical and administrative community.
Attention to detail and follow-through.
Problem solving, lateral thinking and reasoning skills.
EDUCATION and / or CERTIFICATION/LICENSURE:
Bachelor's Degree in physical therapy or occupational therapy.
Current PT/OT license in the state of Illinois.
Demonstrated computer skills are required, including Microsoft Word, Powerpoint and Excel.
ABOUT DUPAGE MEDICAL GROUP
Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. DuPage Medical Group is the largest independent, multi-specialty physician group in the state, providing physician-directed healthcare focused on quality, efficiency and access. Our team is comprised of more than 700 experienced physicians and 5,500 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day. We seek candidates who can help fulfill our mission to enhance the well-being of the patients we serve by providing the highest quality medical care available.
Dupage Medical Group