Manager, Payment Operations, Dorchester, MA-1903776
As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
The Manager, Payment Operations is responsible for managing the BAU operations teams supporting payment processing and related activities. S/he is responsible for overseeing his/her team to ensure compliance with exisiting policies and procedures, regulatory requirements, and standards for processing payments and supporting activities. S/he is responsible to ensure processing occurs within accepted SLAs, identify any issues and escalated, provide insights on improvement opportunities, and remediate where needed.
Annually reviews all departmental procedures and submit necessary changes to Procedure Committee for approval.
Continuously looks for and/or leads continuous improvement initiatives, including standardization and/or re-engineering of internal and external reporting processes and controls.
Delivers actionable insights to leadership and business stakeholders based on key business metrics and data.
Develops and delivers revenue metrics (daily/weekly/monthly/quarterly) and derives actionable insights to leadership and business stakeholders.
Drives for results and ensures best practices are in place to achieve highest standards within daily operations.
Manages and leads operations teams supporting daily processing of payments and supporting activities.
Provides coaching and training to staff and promotes empowerment and teamwork within the department, as well as individual staff development.
Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics or equivalent work experience.
5-9 years; Experience in financial services, specifically with financial operations and/or accounting department.
5-9 years; Experience in standard loan origination and application processing.
5-9 years; Experience leading and managing projects.
5-9 years; Strong Financial Operations and Reporting experience.
Ability to build and maintain effective business relationships with internal and external partners.
Ability to calculate figures and amounts such as interest, percentages and volume.
Ability to successfully manage competing priorities with oversight and vision of various projects and initiatives to achieve organizational goals and deliver results.
Advanced knowledge of Microsoft Word,Outlook, PowerPoint, and Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro.
Comfortable operating within a fast paced / high volume environment.
Demonstrated ability to problem-solve independently and drive results.
Excellent verbal and written communication skills.
Experience coordinating projects and leading programs for a financial services company or department.
Experience implementing and utilizing project management software and programs/processes.
Experience with SQL or Microsoft Access is a plus, Familiarity with various US payments methods and rules.
Proven ability to work on high level value-add ad hoc projects while continuing to achieve routine goals.
Strong analytical and mathematical skills.
Strong problem solving and analytical skills.
Willing to dig into the details of an issue alongside team members, direct reports and business partners.
Minimal physical effort such as sitting, standing, and walking.
Addresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriately.
Makes extra effort to satisfy customers needs and meet commitments.
Assesses problem situations and initiates effective interventions that result in customer satisfaction.
Takes time to develop and maintain relationships with customers.
Communicates the importance and benefits of risk management to counterparts.
Displays natural skepticism and curiosity to question the status quo and uncover issues.
Adheres to a good root cause analysis process.
Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change.
Provides assistance and coaches less experienced team members.
Executes risk management process and procedures without management direction, and demonstrates awareness of expected results.
Knows the relationship and impact of actions and results.
Has an understanding of regulations impacting area supported.
Organizes and prioritizes workload and tasks for oneself and team members.
Actively plans ahead for routine and cyclical work,Sees through complexity and detail to get to the critical issues at hand.
Takes into account the wider context within which problems exist.
Uses information and data effectively to support a position and present a rational case.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply
:Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park
:Consumer & Business Banking (1001)
:Jul 5, 2019, 12:26:17 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO