Manager, Patient Transportation / 2Pm - 11Pm

MISSION STATEMENT

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The primary purpose of the Manager of Patient Transportation includes but is not limited to Provides direction, administration, and management for the department. Manages the human resources functions of operational staff, specifically, supervising staff running operations and the employees in operational positions; also provides coverage for supervising staff for multiple shifts. Active leadership in the recruitment and retention of staff, including addressing performance issues, administering disciplinary actions, performance evaluations, identifying rewards and recognition and motivations for staff. Provides administrative leadership and support to assigned shifts, working closely with the medical and support staff/departments and vendors. Assesses, recommends, leads, and coordinates improvements to address operational inefficiencies, environmental barriers affecting staff productivity and patient/customer satisfaction and/or safety. Ensures stewardship of fiscal and people resources. Provides input and leads actions to address productivity and quality goals. Provides direction for departmental policies, standards, and data analysis.

CORE VALUES

Caring Behaviors

• Courtesy: Is respectful and courteous to each other at all times.

• Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; is sensitive to the concerns of our patients and our co-workers.

Integrity Behaviors

• Reliability: Communicates frequently, honestly and openly.

• Accountability: Holds self and others accountable for practicing our values.

Safety: Models safe behavior (wears badge and personal protective equipment, washes hands, and keeps work area clean and orderly); Notices a safety concern or emergency, understands role and uses proper procedures to report it; Mitigates risk to the institution through sound business practices; Demonstrates ethical and personal responsibility in work and behavior.

Discovery Behaviors

Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity and new ideas.

• Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so.

JOB SPECIFIC COMPETENCIES

Service Provides and ensures high level of customer service and operational demands and standards or achieved; Efficiently and effectively perform the job functions of dispatcher and escort as needed; Promotes team orientation

Monitors, accepts and responds to customer service and system issues, and concerns in an efficient and timely manner; Effectively executes problem solving, conflict resolution, decision making, planning and organizing skills; Exhibits very good written/oral communication and listening skills; 80% of focus on operational duties and transparency on floor; 20% of focus on completing administrative duties; reports all environment safety concerns to appropriate personnel and manager

Actively participates in all ongoing training and projects in a timely manner (attend monthly one-on-one sessions, completes all appropriate workshops, educational modules and annual training, etc.); maintains working knowledge of Department Emergency and Bridge Continuity Plans

Quality Use data from multiple resources to support decisions and actions; Maintains and demonstrates knowledge and understanding of changes that impact department

Demonstrates compliance with rules, policies and directives, and ensures staff is in compliance; Notice current processes, services and products needing improvement and communicate to manager, associate director and director

Facilitates the ongoing education of employees to ensure that performance competencies are maintained and staff is in compliance with regulatory requirements; Coordinates with manager on selecting, training and orienting new employees; assist senior administrative assistant in completion of paperwork and JCAHO compliance

Finance/Growth Seeks the approval of manager, associate director or director for overtime, daily monitors kronos and prepares reports which detail volume, staff productivity, customer satisfaction and other special reports as needed or requested; Ensures operating expenses and/or net margin of department are within 5% of approved yearly budget and is a good steward of department resources,

Seek experiences and knowledge in technical and administrative functions to gain additional expertise; Seek to improve standards and accept assignments that will expand capabilities.

COMPETENCIES

Analytical Thinking

• Gather relevant information systematically; break down problems into simple components; make sound decisions.

Equipment Usage and Safety Preparedness

• Employee maintains expectations for safety preparedness, including but not limited to: Orientation to new equipment, Employee Education Event, CPR training, fire drills

Service Orientation

Provide service to our customers, including patients, patient caregivers, referring physicians and each other, in a reliable, responsive, safe, friendly and courteous manner.

• Promotes inclusiveness and collegiality by demonstrating respect and professionalism to others at all times

• Models safe, ethical behavior, mitigating risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures

• Responds to requests in a timely manner, communicating expectations for procedures, service arrival, or project deliverables to patients and coworkers

• Admits when wrong, apologize and take steps to resolve a situation to help to patients and coworkers before being asked.

Other duties as assigned

REQUIREMENTS

Education Required: Bachelor's degree in Healthcare Administration, Business or related field.

Preferred Education: Master's degree in Healthcare Administration, Business or related field.

Certification Required: None

Preferred Certifications: HeartSaver with Automated External Defibrillator (AED) training and Cardiopulmonary Resuscitation Certification (CPR).

Experience Required: Three years in health care environment to include two years of supervisory experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.

Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience.

Preferred Experience: Five years of hospital administration and/or management experience.

Other Required: must pass pre-employment skills test as required and administered by Human Resources

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 168599

• Employment Status: Full-Time

• Employee Status: Regular

• Work Week: Day/Evening, Rotating, Weekends

• Minimum Salary: US Dollar (USD) 69,500

• Midpoint Salary: US Dollar (USD) 87,000

• Maximum Salary : US Dollar (USD) 104,500

• FLSA: exempt and not eligible for overtime pay

• Fund Type: Hard

• Work Location: Onsite

• Pivotal Position: No

• Referral Bonus Available?: No

• Relocation Assistance Available?: No

• Science Jobs: No