University Of Utah West Valley City , UT 84119
Posted 3 days ago
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for planning, organizing, and controlling all internal operations of the assigned department. This position is responsible for managing budgetary information and business objectives, including the human resource and financial management operations of the assigned department. The incumbent acts as a catalyst between the department and its customers and staff, to ensure continuity and quality of service and care. Reporting staff operates in support of the patient/family and serves as a direct representative of the provider/clinic providing care during the visit. Staff has regular interaction with the patient/family and has a fundamental role in the coordination of medical treatment. This position is not responsible for providing clinical patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Job Specific Responsibilities and Accountabilities
Talent Management
Financial Management
Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
EPE/Service
Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Quality
Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s).
Performance Management
Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships
Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.
Knowledge / Skills / Abilities
Ability to perform the essential functions of the job as outlined above.
Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.
Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.
Qualifications
Qualifications
Required
Bachelor's degree in a related field, or the equivalency.
Four years of progressively more responsible leadership experience.
Qualifications (Preferred)
Preferred
Master's degree in a related field, or the equivalency.
One year of experience in a supervisory capacity.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
Physical Requirements
Carrying, Listening, Manual Dexterity, Sitting, Speaking, Standing, Walking
University Of Utah