Manager, Patient Persistency, CVM Patient Experience (Px)- Titusville, NJ

Johnson & Johnson Innovative Medicine, is recruiting for a Manager, Patient Persistency, CVM Patient Experience (Px) located in Titusville, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Job Description

Johnson & Johnson Innovative Medicine is committed to breaking new ground in the Patient Experience (Px), with the Patient Engagement and Customer Solutions (PECS) organization - that is creating more personalized, seamless and supportive experiences for patients during their treatment journey.

The Manager, Patient Persistency, CVM Px will support the PECS team in achieving persistency goals for patients: helping patients stay on their medicine once it has been prescribed to them.

In particular, you will work with the CVM Px team to develop pilots and refine programs that help patients on their persistency journey. You help test, learn from, and refine innovative ways to ensure more patients can start and stay on their therapy once prescribed by their healthcare provider. As a member of the CVM Px team, you will work closely with the Xarelto brand team, the access marketing team, and field sales to deliver on adherence objectives that engage the patient and support business strategy and objectives.

A Day in the Life

Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. The Manager, Patient Persistency, CVM Px works in service to our patients, enabling them to start and stay on their medicine.

Day-to-day Role and Responsibilities Include:

Program Implementation

• Support PECS CVM Px team in devising and implementing innovative, best-in-class persistency and patient experience approaches in close collaboration with internal partners and external suppliers/partners

• Design, plan, and deliver pilots with clear measurement plans to increase patient persistency on XARELTO and ease persistency experience

• Identify, map, and implement steps necessary to take pilot programs from concept to approval to implementation

• Lead projects through various committee and approval meetings needed for implementation, execution, and maintenance (e.g., Concept Review, CAC Review)

• Works closely to engage field around educational efforts related to policy, as it impacts Xarelto patients

Analysis & Strategy

• Build strong alliances with STAT, Patient Access & Affordability Solutions, Pharmacy Solutions, and Supplier Management & Operational Excellence in order to identify and address barriers to patient awareness of and participation in affordability and persistency programs

• Assist in defining KPIs and establish metrics and goals for Px fulfillment, onboarding, and adherence strategy and solutions.

• Partner closely with CIS & Finance to evaluate & optimize program designs (including copay cards, vouchers, etc.) to meet the needs of more patients while ensuring financial sustainability

• Identify trends in program utilization, voice of customer, and industry to generate recommendations for access & affordability solutions program design, strategic internal/external partnerships, and communications for CVM cross-portfolio initiatives

Operations

• Responsible for financial and operations aspects of CVM programs.

• Privacy, Legal, Healthcare Compliance, Commercial Excellence, Finance, STAT, Technology, Communications, Agencies, and other key business partners

• Acts as project manager for important Px team persistency initiatives

• Oversees and coordinates the dismantling of major persistency programs, working across the organization and with suppliers

This is not a full list of responsibilities. This position reports to the Director, Patient Experience Marketing, CVM.

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering an unmatched support experience that patients will remember and want to tell other people about. You seek out the challenge of working in a highly visible, highly accountable role where you can measurably improve the health and wellbeing of others. You feel energized to belong to a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it.