Manager Patient Education

Overview

The Manager Patient Education oversees the day-to-day operations and performance of an assigned Patient Education team. They ensure the delivery of high-quality education and support services to patients, aligned with the company's strategic objectives and customer experience goals.

Responsibilities

• Manage and lead a team of Patient Education supervisors, providing guidance, coaching, and performance management to ensure operational excellence.

• Implement and execute the strategic plans and initiatives set by the Director Patient Education, to enhance patient education and support services.

• Develop, implement, and maintain patient education programs, materials, and resources across various channels (e.g., online, in-person, virtual).

• Monitor and analyze key performance indicators (KPIs) related to patient education and support, identifying opportunities for improvement and implementing corrective actions.

• Collaborate with cross-functional teams, such as Sales, Marketing, and Product Development, to align patient education efforts with overall business objectives.

• Build peer support and strong, collaborative internal-company relationships with key management leaders.

• Ensure compliance with internal policies, procedures, and external regulations related to patient education and support.

• Foster a culture of continuous improvement, encouraging feedback and implementing best practices to enhance patient satisfaction and loyalty.

• Manage and develop your assigned team, including hiring, training, and professional development initiatives.

• Participate in budget planning and resource allocation for the Patient Education function.

• Represent the Patient Education team in internal and external meetings, presentations, and events as needed.

• Actively encourage sharing of talent, knowledge, and expertise to achieve the best possible results.

• Implement and maintain a culture of continuous improvement of service provided to our patients.

• Other duties as assigned.

Qualifications

Education & Experience

Required:

• Bachelor's degree in a relevant field or equivalent work experience
• 6+ years progressive management of a patient experience team (educational, training or patient customer service)
• Previous experience managing by metrics (KPI)
• Ability and willingness to travel 25%

Preferred:

• MBA

• Previous experience leading a large team (75+)

• Process Lean/Six Sigma tools, training and/or certification

• Previous experience within medical device or a healthcare industry

• Previous experience in analysis, including BI or other analytical tools

Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

$79,800 - $111,720

Additional benefits:

exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.