Manager, Patient Access

Job Details:

The Manager, Patient Access oversees the daily functions and operation of pre-registration, insurance verification, scheduling, authorization, and financial counseling for both inpatient and for outpatient services. The Patient Access Manager is responsible for the successful implementation of policy, ongoing management, and process improvement, integrates, develops policy, and overall success of the patient access functions.

Responsibilities:

• Responsible for all administrative functions that contribute to the management and execution of insurance verification, authorization, scheduling, pre-registration and financial counseling of inpatient and outpatient services.

• Manages nonclinical staff in a manner that promotes optimal productivity, achieves patient and physician satisfaction, and engages employees to perform at their highest level, all consistent with the Westchester Medical Health System.

• Provides on-site direct leadership and management, by coaching, developing and empowering direct reports.

• Develops and implements process for responding to patient and employee concerns and issues. Serves as a liaison between physician practices, management, and supporting departments.

• Utilizes education, experience, and analytical judgment to perform critical job elements ensuring patient and physician satisfaction, fostering positive relationships.

• Coordinates process improvement and daily quality monitoring of key performance metrics and accuracy of accounts.

• Establishes a monitoring system to understand trends, system issues and make appropriate recommendations for process improvement, proactively developing and focusing on implementation of changes

• Coordinates the integration of pre-registration, pre-certification insurance verification and medical necessity checks for all patients for each facility with Scheduling to ensure resolution of relevant matters.

• Various personnel actions including but not limited to hiring, performance evaluations, schedules, and termination and weekly timecards.

• Ensures adequate professional staffing levels. Responsible for the coordination of staffing needs to support accurate completion of all scheduled patients prior to the date of service.

• Trains new employees on all applications associated with registration, eligibility and benefits, authorizations, and financial counseling, including post follow up- updates and education.

• Resolves duplicate MRN, resolve charity email, dashboards and worklists associated with the financial clearance functions.

• Attends meetings and conferences related to job functions and responsibilities.

• Performs other duties as assigned.

Qualifications/Requirements:

Experience: 3 years supervisory experience in hospital-based setting required.

Education: Bachelor's degree required; equivalent combination of experience and education may be substituted for degree requirement.

Licenses / Certifications: N/A

Other: Variable hours to include nights, weekends and holidays as needed.

Special Requirements: N/A

About Us:

Good Samaritan Hospital

Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area's leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children's Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.

Benefits:

We offer a comprehensive compensation and benefits package which includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Saving Account

• Paid Time Off

• Holidays

• Tuition Reimbursement