Manager, Park Operations (Water Country Usa)

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

What you get to do:

• Manage recruitment, training, development, evaluation, personnel performance management, and adherence to department safety initiatives. Actively participate in the hiring and advancement decision making process.

• Direct the work (present, short term, and long term) of FT Supervisors (Training/Development and Operations) and their staffs to ensure team member and guest safety in a dynamic aquatic facility.

• Actively monitor and account for labor usage and restrictions, department expense accounts, and to drive efficiencies for disciplines of responsibility.

• Monitor KPIs (Key Performance Indicators) and to take action as necessary to drive peak performance for self and team.

• Educate, ensure, and adjust standard operating procedures and meet all

• SEA Standards and Best Practices.

• Participate in the Park Duty Manager schedule.

• Directly responsible for the Guest Arrival Operations from Parking to Ticketing

• Directly responsible for In-Park Revenue (Cabanas and other amenities)

• Directly responsible for a labor and expense budget in excess of 1Million/annually

• Directly responsible for Park Quality and Landscape

• Directly responsible for the Administration Team who serves our team members and guests

• Support admission and ancillary products through sales, messaging, and inventory.

• Coordinate testing, product improvements, and POS system maintenance with IT, Marketing, and other departments.

• Monitor Guest Correspondence and Courtesy through all available channels.

• Organize timeline and execution for Grounds and Landscape park prep and seasonal maintenance.

• Additional responsibilities as assigned.

What it takes to succeed:

• High School Diploma or equivalency required

• Bachelor's Degree preferred

• Strong human relations, organizational, and problem solving skills

• Strong business financial management experience required

• IT general understanding and competency in Word, Excel, Access, and ability to learn other electronic data base programs

• Guest Arrival experience in 6K+ daily visitation event preferred

• Three years supervisory/management experience required

• Experience in Water Park Aquatic Safety Operations preferred

• Must have a valid Virginia driver's license

The perks of the position:

• Paid Time Off

• Complimentary Park Tickets and Passes

• Park Discounts on Food and Merchandise

• Medical, Dental, and Vision Insurance

• 401K Retirement plan

• Voluntary Insurance

• Life Insurance

• Disability Benefits

• Tuition Reimbursement

• Dependent and Health Care Flexible Spending Accounts

• Employee Assistance Program

• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.