Manager Organizational Change Management

Position Summary:

The Manager of Organizational Change Management will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change - including changes to business processes, systems, and technology.

Position Responsibilities May include;

• Change Management Strategy & Planning: Develop and execute change management strategies and plans that maximize employee adoption and usage and minimize resistance.

• Stakeholder Management: Work closely with project teams and stakeholders to ensure alignment between change management and project strategies.

• Training: Design and deliver training programs related to SAP. Ensure that all users are equipped with the knowledge and skills to use the system effectively.

• Communication: Develop a communication plan that keeps stakeholders informed about upcoming changes, reasons for the changes, and the benefits of successful change.

• Risk Management: Identify potential risks and anticipated points of resistance and develop specific plans to mitigate or address concerns.

• Feedback Mechanism: Implement feedback loops with project teams and stakeholders. This includes monitoring the adoption of SAP, gathering feedback, and making necessary adjustments to improve adoption rates.

• Performance Metrics: Establish metrics to measure the success of the change management efforts. Track and report on these metrics regularly.

• Continuous Improvement: Continuously seek feedback and find ways to improve the change management process, ensuring it remains effective and relevant.

• Perform other tasks as assigned

Nature & Scope:

• Ensures work is aligned with the Director's expectations, goals, and vision

• Accountable for implementation of policies, processes, and procedures for short-term results

• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director

• Works on difficult to moderately complex issues and projects

• Provides guidance and training to subordinates

• Has authority to hire, recommend pay, establish performance and recommend for termination

• Level of signing authority established by company policy/guidelines

Knowledge & Skills:

• Strong understanding of how people go through a change and the change process.

• Familiarity with IT project management.

• Strong communication, interpersonal, and leadership skills.

• Understanding of SAP products and their capabilities

• Support the design and deliver of training programs ensure effective use of SAP

• Develop strategies to encourage user adoption through ongoing support and adoption metrics

• Ability to work collaboratively with product owners, project managers during implementation

Experience:

• Experience with SAP implementations or other CRM platforms.
• 5-10 years in product management including defining roadmaps and owning product lifecycle and/or;
• 5 plus years of leadership experience in either direct management of teams or project management roles

Education/Certification:

• Bachelor's degree in business, psychology, IT, or a related field. Master's degree preferred.

People Management: Yes

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

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