Manager Or Senior Manager, Technology Audit Services

Manulife Boston , MA 02298

Posted 2 months ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Manager - North America Segment Technology, Audit Services is accountable for the delivery of high quality, professional, cost-effective, value-added and risk-based internal audit services across Technology groups headquartered in North America (NA), including Canada, US, Global Wealth & Asset Management (GWAM) Segments, Group Functions (GF) and Global Data Office (GDO) while providing support to NA business and global Technology audits.

Audit Delivery and Oversight

  • Plan and execute audits and special audit projects to objectively evaluate the effectiveness of key controls and adequacy of risk management practices; collaborating with management to obtain a consensus on establishing the problem, risks exposure; produce meaningful audit reports that clearly articulate the position on risks and related issues, while meeting Audit Services operational targets related to budget, timeline and quality of execution

  • Plan and execute audit work as part of annual Technology Application and Infrastructure GCC SOX efforts in collaboration with Technology Management, SOX PMO and COEs and external audit

  • Perform integrated/cross functional audits in partnership with groups across Audit Services to provide comprehensive reporting on risks that could prevent the achievement of management's objectives

  • Provide management with timely recommendations that reduce risk, help them run their business better, make strategic and operational decisions, and oversee management of risks and controls

  • Manage individuals on an engagement by engagement basis (across locations, primarily in Boston and Toronto)

  • Manage relationships with senior management and external auditors

  • All types of audits may be performed such as: technology, project, integrated audits as well as the assistance with the annual external audit and other projects

  • Special work may be performed as determined by department priorities

Stakeholder Management

  • Managing and communicating expectations regarding work deadlines and deliverables

  • Providing relevant stakeholders with an overview of audit work and commentary on the control environment, including trends and emerging issues that could impact the Company

  • Collaborate effectively with divisional and global stakeholders in Technology and Information Risk Management; leverage second line of defense activities to execute on deliverables

  • Establishing a high level of credibility and building professional relationships with stakeholders responsible for Technology across all Segments and Global Functions in North America


  • Knowledgeable about cybersecurity concepts related to secure code development, testing and deployment, application security scanning and penetration testing, vulnerability and patch management, web application firewalls, API and microservices, cryptography, and security architecture

  • Knowledgeable about infrastructure technology including operating systems, databases, virtualization, container orchestration, cloud computing (Microsoft Azure) and Active Directory

  • Knowledgeable about network security concepts and tools including network segmentation, intrusion detection and prevention, DDoS, network access controls, switches, routers and firewalls, and SIEM

  • Knowledgeable about IT general control concepts, such as, access security, change and release management, incident and problem management, asset and configuration management, capacity, performance and availability management, IT vendor management

Job Requirements

  • Exceptional communications judgement and the ability to communicate clearly and succinctly to effectively deliver key messages verbally and in writing and to listen and consider various perspectives; confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels

  • Relevant post-secondary education or equivalent experience, plus a recognized auditing (e.g. CISA, CIA) or security (e.g. CISSP, CISM, CCSP) designation/certification or equivalent experience

  • Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a "Big Four" or other professional services firm, or other large organizations

  • Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations

  • In-depth knowledge of audit methodologies, project management and system development methodologies (including Agile Scrum), control frameworks and risk management practices, and regulatory requirements; Exceptional understanding of how technology supports business strategies, the latest technology and cyber security trends, best practices and industry standards; excellent working knowledge of risks affecting financial institutions and insurance industry

  • Experience working with external auditors (Statutory Audit, SOX, SOC 1 and 2 engagements) effectively and helping technology management understand the impacts is preferred

  • Previous people management experience preferred, with the ability to lead and motivate a team of professionals in a new and rapidly changing environment to deliver with timeliness and quality

  • Results oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the "big picture" and top risks; flexible and organized with the ability to oversee multiple projects concurrently

  • Excellent influencing, relationship building and negotiation skills; professional presence, ability to navigate a matrix environment and influence across different areas and levels of management both in Audit Services and Technology

  • Demonstrated ability to work effectively in diverse environments and cultures, over multiple office locations

  • Ability to identify opportunities to utilize data analytics for enhanced depth and breadth of audit coverage

  • Highest level of integrity accompanied by strong ethical principles

  • May need to travel within North America

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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Manager Or Senior Manager, Technology Audit Services