Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Manager, Operations Support

Expired Job

Mastercard Kansas City , MO 64126

Posted 3 months ago

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Operations Support

  • Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.

  • Provide 24x7x365 technical operations support for MasterCard's global infrastructure; with focus on minimizing impact to Customers and internal users. 6 am-6 pm

  • Manage those who monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.

  • Regularly perform data analysis to determine MasterCard's performance and identify areas of improvement.

Role

  • Plan, coordinate and implement change within the network environment.

  • Provide business knowledge and technical support for department.

  • Provide leadership, direction and supervision to staff.

  • Ensure area is adequately staffed and managed; personnel have appropriate training and skills resulting in successful behaviors.

  • Perform strategic planning, financial planning, administration and management of department.

  • Provide technical and advisory support for staff to ensure the development and implementation of applications.

  • Provide management level status reports.

  • Coordinate multiple project efforts.

All about You

  • Bachelor's Degree or equivalent work experience.

  • People management experience.

  • Advanced-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).

  • Expert -level ability to perform post-event analysis.

  • Management experience applying extended expertise of principles, theories and concepts.

  • Advanced knowledge and experience with multiple functions within an organization.

  • Experience in developing and managing departmental budget.

  • Demonstrates the ability to function in 5 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 4 areas.

  • Advanced UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.

  • Effective problem and troubleshooting skills.

  • Effective written and verbal communication skills.

  • Effective organization skills.

  • Effective interpersonal skills.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Support Manager

Lowe's Companies, Inc.

Posted Yesterday

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Position Description The Support Manager role will have a focus in one of three areas Front-End, Back-End, or Night Operations. The Support Manager Front-End role is primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end of the store (i.e., cashier and administrative functions), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes overseeing the Administrative office, researching shortages or overages, depositing cash in the bank, handling register pulls and loans, managing exchange and loaner accounts, and monitoring Customer Service desk activity.The Support Manager Back-End and Support Manager Night Operations roles are primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back-end of the store (during the overnight shift or the Night Ops role), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes leading a team responsible for critical support processes including receiving and stocking inventory, assembling product, and delivery. In addition, the individual in this role delivers training to associates, manages performance, and creates schedules for the team to ensure adequate department coverage at all times.To be successful, the Support Manager must collaborate and communicate with his/her peers on the leadership team to ensure that critical information is being shared and to determine the most effective methods for meeting service objectives and customer needs.Job RequirementsMorning, afternoon, and evening availability any day of the week; Late evening, night-time, and early morning availability any day of the week (for Night Ops role)Physical ability to move large, bulky and/or heavy merchandise; Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum QualificationsHigh School Diploma and 3 years of retail store experience OR 5 years of experience in a retail environmentExperience managing project teams (with or without direct report responsibility)Experience working cross-functionallyStrong working knowledge of Microsoft OfficePreferred QualificationsExperience in customer service roleExperience working in a fast paced, dynamic retail environmentExperience in a leadership role with direct report responsibilityExperience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling) Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Lowe's Companies, Inc. Kansas City MO

Manager, Operations Support

Expired Job

Mastercard