Manager - Operations

Live Nation, INC Washington , DC 20319

Posted Yesterday

Job Summary:

The Role:

  • Responsible for day-to-day operations and overall business conditions of a specific venue revenue center. As a direct representative of the General Manager and Assistant General Manager, the Senior Manager of Operations is also accountable for company standards within the revenue center assigned.

.

Responsibilities:


TeamMember Recruitment, Training, Development and Management

Responsibilities:
Recruit and/or interview Manager and Supervisor candidates
  • Recruit, hire and train hourly, non-exempt TeamMembers

  • Conduct annual performance appraisal of TeamMembers

  • Provide concise information for Manager appraisals

  • Provide developmental action plans for TeamMembers, when required

  • Conduct disciplinary sessions in accordance with HOBE guidelines

  • Ensure appropriate conflict resolution procedures are followed

  • Ensure compliance with HOBE Workplace Standards

  • Maintain open communication policy

  • Assist and support TeamMembers in any of their job functions, as needed

Ensuring Optimal Guest Experience

  • Ensure Environment and aesthetic is maintained to HOBE standards at all times

  • Oversee and facilitate guest fulfillment and requests

  • Maintain all HOBE Standards

  • Oversee revenue center programming and/or late night activities

  • Oversee execution of Special Events in cooperation with Logistics and Sales Managers

Enhancing Revenue/ Controlling Costs

  • Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager

  • Maintain effective cost control systems

  • Control Costs

  • Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets

  • Responsible for assisting the GM and AGM the creating and implementing Quarterly Operating Plans (QOPs)

Essential Personal & Interpersonal Skills

  • Capable of maintaining a positive attitude

  • Maintains an objective viewpoint in all circumstances

  • Listens empathetically to Management and hourly TeamMembers

  • Maintains organization and focus

  • Takes creative risks to enhance revenue

  • Behaves professionally to maintain/enhance positive image of HOBE

  • Thinks creatively to produce new possibilities in all areas of operations

  • Maintains and engenders composure to assuage volatile situations

  • Shows respect by considering the rights and dignity of others rather than just self

  • Communicates assertively in a non-aggressive, candid manner

  • Maintains personal integrity by abiding by and supporting the values and principals of the company

Qualifications:

Minimum Requirements:

  • (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

  • 3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming

  • 2 or more years of operations supervisory or management experience.

  • Guest relations, customer service

  • Wine & Liquor knowledge

  • Microsoft Word, Excel and PowerPoint familiarity

  • General Point of Sale (POS) system knowledge

  • Basic Accounting

  • P & L statements

  • Purchasing/Receiving

  • Inventory

  • Training

  • High School Diploma required

Preferred:

  • College Degree in related field

  • Behavioral Based Interviewing Skills

Physical Demands/Working Environment:

  • Working environment is fast-paced, loud and stressful

  • Position requires extended periods of prolonged standing and working on your feet

  • Must be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.


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Manager - Operations

Live Nation, INC