Manager, Operations - Leasing

Tricon Residential is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

About This Role:

The Operations Manager

• Leasing will be directly responsible for overseeing the marketing and leasing of all vacant and coming soon homes within their designated portfolio. This will include all Marketing, Leasing, Compliance, Prospect Experience and overall Financial Performance. The Operations Managers

• Leasing will provide direction and guidance to a team of Leasing Manager(s) and Leasing Consultants.

Key Responsibilities:

Management Objectives:

• Create a fun sales culture and guide your leasing consultants to achieve the desired lead conversion ratio

• Understand and achieve their portfolio's target metrics, goals, and overall portfolio performance in order to effectively guide the team to achieve desired results

• Hold weekly team meeting to gather feedback on pricing, home condition, lead conversation and help remove obstacles and provide support to ensure team is effectively managing leads and leasing homes

• Ensure all Marketing is compliant with TAH standards

• Ensure that all team members are properly trained and that they have the appropriate tools to succeed

• Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience

• Forecast/Manage Occupancy timelines

• Display exceptional knowledge of Tricon's policies, processes, and initiatives

• Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues

• Communicate promptly and effectively any company updates, financial results, and new objectives with team members

• Review all appropriate daily/weekly/monthly reporting for accuracy

• Work collaboratively with other departments and centralized teams to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience

• Support all team members to resolve prospect escalations as they arise

• Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals

Communication/Character Objectives:

• Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions

• Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards

• Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed

Secondary Duties and Responsibilities include the following but are not limited to the job specifications contained herein. These additional duties may be required as deemed necessary by supervisory personnel.

Qualifications (About You):

To be successful in this role, you should possess the following qualifications:

• Ability to analyze multiple data sets and make sound business recommendations accordingly

• Collaborative, team player

• Ability to think critically and solve problems

• Excellent time management skills

• Adaptable to change and forward thinking

• Excellent communication skills both written and verbal

• Ability to work well using mobile office electronic tools and systems

• Basic accounting and math skills, excellent analytical skills

• Excellent Customer Service Skills required

• Knowledge of Yardi preferred

• Desire for continuous development

Minimum Requirements:

• BA/BS preferred or equivalent experience

• Five to ten years' property management experience

• Demonstrated attention to detail

• Basic financial acumen

Note: This job description is intended to convey essential job functions and qualifications and is not exhaustive in its scope.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.