Manager Operations

Laureate Education, Inc. Columbia , MD 21044

Posted 1 week ago

Job ID 39709BR Date posted 03/13/2019 Institution Walden University City Columbia


The Business Operations Manager requires the ability to effectively manage multiple operational activities at any given time, relating to the successful delivery of goods and services to students in our academic programs. This position will directly support the Associate Vice Provost in providing operational leadership for various academic initiatives, as determined by the Colleges. This individual's efforts will support the enrollment growth and retention of students, as well as improve the student experience.

The Business Operations Manager will be responsible for managing projects that meet strategic needs of the organization in order to help the university maintain its leadership role. This individual will be able to meet changing strategic and operational needs, enable, incubate and scale innovation, support programmatic regulatory compliance and accreditation efforts, establish more efficient practices and align functions and stakeholders to help the company continue to achieve its vast potential. The successful candidate will work in a high paced environment and will serve as a liaison between operations and the college.


  • Collaborate with and provide day-to-day management on critical program issues as they pertain to maintenance of key functions and ensure implementation of program upgrades, enhancements, and teach-outs.

  • Take a leadership role in launching new initiatives from conception to start date by closely collaborating with Product Management, Academics, Operations, Marketing, Sales, Product Strategy and Development, Project Management, Research, Regulatory and other departments.

  • Proactively seek out and resolve issues that may jeopardize the objectives of the College.

  • Develop clear, actionable plans to facilitate the launch of the new program or initiative.

  • Facilitate the prioritization and completion of projects with internal and external stakeholders.

  • Develop level appropriate reporting to ensure visibility of key accomplishments and issues.

  • Identify and maintain organizational and informational touch points for successful interactions within the organization.

  • Works with key stakeholders on process improvement initiatives

  • Facilitate the prioritization of operational requirements with internal and external stakeholders.

  • Provide business, operations, sales, marketing and student-support teams with advice and input on tasks impacting delivery of program.

  • Provide the College with input on delivery models or initiatives that may have negative operational or student experience outcomes.

  • Partner with other academic operations units to provide feedback and support for student term starts.

OTHER DUTIES AND RESPONSIBILITIESMay perform other duties and responsibilities that management may deem necessary from time to time.


To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Intermediate to advanced skills/knowledge of the Microsoft Office Suite, with special emphasis on Excel.

  • Experience in working with Student Information Systems (Banner), Enterprise Reporting systems (LEAP) and Customer Relationship Management systems (Salesforce) is strongly preferred.

  • Ability to quickly adapt to new and changing technology platforms and products, as needed.

  • Internet and email skills a must


  • Bachelor's degree or equivalent experience required; experience within the online higher education market preferred.

  • A minimum of three to five years of related business experience in operations and project management roles

  • Advanced organizational, coordination and project management skills; strong facilitation skills

  • Systems design understanding; business process and industry expertise

  • Advanced skills in managing multiple, competing priorities

  • Ability to drive decision-making process with diplomacy and collaboration across multiple cross-functional departments

  • Strong change management and negotiation skills

  • Advanced critical-thinking, analysis and synthesis skills

  • Understanding of the student experience in an online higher education environment

  • Must thrive in a fast-paced, constantly changing environment and work with a sense of urgency

  • Experience working in a global environment with diverse functional and business units in large matrixed project teams is required

  • Experience in objectively evaluating current processes for opportunities to optimize interdepartmental communication, collaboration, and end-to-end process performance.

  • Must be able to see the big picture vision and understand how that impacts processes down to the most detailed level; strong attention to detail is required

  • Excellent written and communication skills

  • Travel may be required.

Equal Employment Opportunity

Our goal is to have a diverse workforce that is representative of our students and our communities. Laureate is an equal opportunity employer committed to hiring based upon merit. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform with or without reasonable accommodations. We do not discriminate on the basis of sex, race, color, religion, age, national origin, physical or mental disability, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Manager Operations

Laureate Education, Inc.