Manager, Operations

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Job Type

Full-time

Description

Manager, Operations

We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and 9 paid holidays.

If you are a compassionate professional who provides exceptional quality care, Jordan Valley is for you! We are Missouri's largest Federally Qualified Health Center founded in 2003 and we serve 75,000 patients each year. The mission of Jordan Valley is to improve the health of our community by providing high-quality and accessible medical, dental, and behavioral health services to Southwest MO. We're collaborative and believe in always going above and beyond as part of our commitment to deliver excellent care to our community!

Job Overview:

The Operations Manager is responsible for the business decisions and strategic planning for operations and areas of accountability as well as ensuring that the goals of the practitioners, the facility vision, patient needs, and budgetary constraints are all in alignment.

Duties:

• Assistant with program oversight for: Operations processes and procedures organization wide.

• Fill in and support clinic leadership when necessary.

• Serves with Director team in operations projects.

• Assumes responsibility for the daily operational needs of the department including supervising staff, processing timesheets, performance management, and assisting HR office with recruitment of clinic staff.

• Readily and accurately identifies opportunities for improvement relating to the delivery of services, quality-of-work life, and patient care issues. Works collaboratively with the supervisors and managers across departmental lines, to implement solutions and take steps to improve departmental performance.

• Build and manage relationships with community partners and professionally represent Jordan Valley in the community.

• Oversee integration of services in the clinic and ensure that the principles of a patient centered medical home are present in the operations.

• Maintains compliance with regulatory, accrediting, and clinic policy for patient services, personnel management, and environmental safety.

• Assists the operational leadership team in managing an effective, comprehensive performance improvement process, that is outcome driven and establishes a culture of excellence in quality and service. Provides ongoing support to the supervisors in collecting and analyzing data, and preparing reports.

• Manages the departmental education and training programs in the clinic, including orientation, competency assessment, and in-service education for all sections of the clinic.

• Actively participates in departmental and clinic committees as assigned. Effectively communicates information and activities with the staff and solicits input from supervisors and staff as related.

Benefits

Our benefits are designed to encourage a healthy work-life balance.

• Health (Both HSA and FSA options and access to our Telemedicine program)

• Vision

• Free dental and life insurance, and long term disability. Affordable rates for family dental and life insurance.

• 403b retirement match on the 1st of the month after 30 days.

• Employee Assistance Program

• Day One PTO Accrual

• 9 Paid Holidays

• Free On Site Fitness Facility at our Springfield Tampa Clinic

Requirements

Required Qualifications:

• Two years of supervisory experience.

Preferred Qualifications:

• Bachelor's degree in health or business related field.