Manager, Operational Excellence

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

In this role, the Manager, Operational Excellence will support execution in improvement of operational planning, reporting, and performance measurement for Village Medical in Houston, TX. In this role, we are looking for a service-minded and detail-oriented individual who will serve as a critical resource in supporting strategic projects and initiatives with senior management in executing business strategies.

Could this be you?

This person will build strong cross-functional relationships with internal departments to drive implementation of business strategies, which will require the individual to demonstrate personal initiative, ownership, and accountability to stakeholders across the organization. We are looking for a hands-on individual who will support large scale strategic projects across the Village Medical system. You'll need to demonstrate the ability to inform and influence market leadership by developing and nurturing strong relationships that result in execution.

How you can make a difference:

• Facilitate creation of project plans that support timely implementation of strategic projects.

• Work closely with stakeholders to complete risk analysis and needs assessments; identify sources of resistance and create plan to successfully implement change.

• Project management for large scale strategic planning processes including process enhancement, implementation and driving to completion.

• Lead change and execution on business objectives.

• Document and analyze processes to identify areas of waste, design the most efficient path to success andsupportthe implementation of the organization's strategic plans and objectives

• Lead the discovery and definition of process improvement opportunities and create KPIs/metrics for functional areas

• Maintaining key meeting takeaways and ensuring action steps and required follow-ups are completed

• Come from a place of "yes" and "we" to balance delivery of centralized programmatic changes and nuances within local markets to ensure results are valued at the market level and relevant to greater business needs

• Develop and maintain appropriate tools and establish reports, scorecards, and/or key metrics to provide visibility on milestone progress; including planning and managing business optimization meetings

Skills for success:

• You have high emotional intelligence, the ability to forge meaningful relationships, and can successfully navigate diverse stakeholder groups

• You are highly collaborative, yet skilled at influencing others to achieve results, particularly in a highly-matrixed environment

• Experience performing under pressure with a strong bias for action, attention to detail, and a commitment to doing what you say you will do

• You are solution-oriented and have a passion for being hands-on in problem-solving and execution

• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes

• You operate with a service mentality; putting the needs of the business and stakeholders above your own success - operating with a low-ego and a 'roll up your sleeves' style

• Experience in leading change, communicating effectively, and overcoming resistance.

• Experience developing collaborative solutions and building consensus among diverse stakeholders.

Experience to drive change:

• Bachelor's Degree required, healthcare or business focus preferred

• Healthcare industry experience strongly preferred

• 5+ years of relevant, progressive operations experience; ideally a background that has used financial and other data to drive operational reporting and discipline

• Strong financial and data analytics acumen; operational in nature but with technical knowledge of systems and concepts and can liaise between data and operations

• Prior project management experience; Lean or other project management certification preferred

• Demonstrated organizational skills and the ability to effectively manage and pivot between competing priorities

• Proven experience operating successfully within ambiguity; a results-oriented professional who can make sense of chaos to continually deliver desired results

• A flexible mindset and personality; someone who can demonstrate the ability to think outside the box and formulate creative solutions

• Excellent interpersonal communication, a high attention to detail, and critical problem-solving skills to garner credibility and develop strong relationships

• Ideally located in a Village Medical market, with the ability to travel within market, or other markets, as needed, up to 50% of time

For Colorado Residents only: This is an exempt position. The base compensation range for this role is $110,000 - $160,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.