Manager - Onboarding & Integrations- Quality Review

Job Title: Manager - Onboarding & integrations- Quality Review

Department: ABS Onboarding & Integrations

Location: Remote or Hybrid-Grand Rapids

Direct Reports: 1-10

About Acrisure:

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure's massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

The Quality Review team will be responsible for auditing the quality and efficiency of the platform accounting team. The team will be responsible for testing and compliance with policies, procedures and workflows and identifying areas of improvement and effectiveness in operational accounting processes.

Acrisure is seeking a highly skilled and experienced Quality Review Manager. The Quality Review Manager will play a crucial role in ensuring compliant, effective, and efficient accounting operation processes and execution across the Acrisure Business Services accounting team. As a leading provider of insurance services, we provide exceptional customer service and maintain strong relationships with our partners. As a manager, you will play a critical role in overseeing the quality review team and related projects. This includes overseeing the team's workload to complete daily tasks, technical trainings, and skills development. Also performs regular 1:1s, annual check-ins and performance reviews. Oversight of this team includes assessing its strengths and weaknesses, determining capacity restraints and hiring recommendations as needed. Collaborates on continuous improvement initiatives and executes highly complex accounting related projects. This includes ensuring all duties of the team are completed accurately and timely. This role requires a strong understanding of insurance industry practices, exceptional attention to detail, and excellent leadership skills.

The ideal candidate must be hands-on, have excellent organizational skillset and enjoy working in a fast-paced, team-oriented environment. We are a relationship-oriented business, and strong relationship and partnering skills are vital to this role. Previous leadership experience in accounting is required. Experience in the insurance brokerage or a related industry is required.

Responsibilities:

• Build and Lead the Quality review team.

• Develop and implement the Quality Review process.

• Perform analysis of the transactions by platform for a designated period of time

• Identify the selection of transactions to be tested.

• Coordinate and schedule the testing.

• Manage the quality assurance reviews of team members ensuring the team is conducting thorough quality assessments of the individual outputs.

• Create Quality Control metrics to monitor and assess progress and quality of the review.

• Create output metrics of results for leadership.

• Perform quality assurance reviews of platform accounting team members compliance with Acrisure's accounting policies and procedures.

• Identifies potential financial risks and raises these issues, along with suggested solutions, to director.

• Follows up on projects and team assignments and holds others accountable for their internal deadlines and administrative responsibilities.

• Sets clear deadlines and priorities for team to meet goals and expectations set by director

• Encourages cross functional acumen by having strong understanding of the agency partners operations.

• Strong understanding of the platform accounting best practices and service level agreements.

• Strong understanding of the corporate and finance accounting process.

• General understanding of other corporate services (i.e., payroll, benefits, regulatory affairs, marketing, communications, legal, etc.)

• Regularly communicates and collaborates with team, peers, leaders on best practices and standard work while escalating issues and concerns to appropriate management level.

• Delivers holistic feedback to others about their job performance and career growth; coaches others to help them develop their careers.

• Identifies staffing needs and allocates resources accordingly to meet current and future metric targets.

• Works to solve problems brought to their attention.

• Takes responsibility for outcomes and results.

• Regularly seeks and accepts feedback given by others.

• Available and responsive to Acrisure Partner and internal staff questions.

• Delivers sensitive messages with diplomacy and tact.

• Builds new relationships and maintains existing relationships with Acrisure personnel and Acrisure Partners.

• Stay up-to-date and in compliance with industry regulations and best practices. Implementing and maintaining procedures and controls to ensure compliance with regulatory requirements and company guidelines.

• Participate in special projects and initiatives as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

• This description is not meant to be all-inclusive and may be modified at the discretion of management.

Requirements:

• Strong leadership skills with a proven ability to supervise and motivate a team

• Able to work independently and enjoy a high degree of interaction with team members

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives

• Self-motivated and driven

• Maintain a sense of urgency and ability to work with and meet deadlines

• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

• Demonstrates excellent time management and prioritization skills

• Attention to detail and commitment to a high level of accuracy

• The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information in a time critical, fast-paced environment.

• Maintains a professional demeanor and positive attitude

Education/Experience:

• Bachelor's degree in business, finance, or a related field is preferred.

• Minimum (4) four years of experience in accounting, including receivable and payable experience

• Audit experience preferred.

• Insurance brokerage/related industry accounting background preferred.

• Excellent knowledge of both operational and financial accounting.

• A working knowledge of insurance-based management system Applied Epic is required.

• A working knowledge of other insurance-based management systems such as AMS360 and Applied TAM) is highly desired.

• A working knowledge of Workday software is preferred.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Educational Resources

• Generous time away

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. We make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisure's Human Resources Talent Department. https://www.acrisure.com/acrisureacastaffprivacynotice/

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.