Aspen Skiing Company, L.L.C. Aspen , CO 81612
Posted 2 days ago
Company Description
Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job Description
Summary
The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management. Ensures five-star standards are maintained across the guest service areas. The Manager on Duty is a Front Desk based position with a Winter Season 2024/25 start date of 11/15.
Job Posting Deadline
Applications for this position will be accepted until October 15, 2024.
Essential Job Functions
Monitors and Coaches five star and five diamond standards in all guest services positions in the Rooms Division (Front Desk, Concierge, PBX, Front Drive, Security and Bell) ensuring the very best customer service for every guest every time.
Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
Ensures that, via ALICE, all guest issues/actions/resolution/follow-up are communicated to the Hotel as a whole
Greet and Escort return guests with over 5 stays and all suite guests on arrival
Escorts all guests in absence of Bell staff as requested
Is present and active at the Front Desk and manages Front Desk Agents to ensure responsibilities are upheld
Monitors Ski Package Bookings in the winter and orders tickets accordingly
Manages Champagne Inventory and prepares arrival champagne service daily
Training of new staff to 5-star 5 diamond standards (PBX and Front Desk)
Future Room Blocking
Group Folio Preparation
Checking of Cashiers Paperwork
Relieves Concierge and Front Desk for breaks as needed to ensure continuous service
Provides relief coverage for Night Audit as necessary
Performs tours of the hotel throughout the evening to monitor employees performance, notices deficiencies, engineering issues and notifies appropriate Division head
Attend Rooms Division, Department Head, departmental meetings if applicable Daily Stand Up, Department Head, and Arrival Meetings in absence of Assistant Front Desk Manager
Meets with Group Coordinators to accommodate any needs
Communicates closely with property wide managers, as applicable, to ensure follow up on any special problems, or guest requests
Manages room inventory on sold out nights to maximize occupancy
Assists the Engineering team as needed
Call Fire Department or Police Department when the situation is judged to require their assistance
Is able to assist department managers and supervisors with Worker's Comp, Incident Reports and General Staff Issues
Acts without prior authority in all matters concerning the safety, security and well being of hotel guests, patrons and employees in the absence of senior management
Makes the General Manager and Hotel Manager aware of guest comments and complaints that require further information than can be given through ALICE Guest Alerts
Able to create electronic hotel keys
Able to perform CPR
Complies with all policies and procedures for the Front Office Department, The Little Nell and Aspen One
Is familiar with hotel and fire safety procedures
Assists in emergency and security procedures as directed by management
Completes tasks and projects delegated by their manager and assists other departments as business volumes and staff levels demand
Qualifications
Hospitality Degree preferred
Previous hotel experience required
Supervisory experience preferred
Front Office experience required
Computer literate
Additional Information
Supervision Given and Received
Given: Exercises direct supervision over Front Desk Staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen Skiing Company, L.L.C.