Manager, Office Of Financial Shared Services

George Washington University Washington , DC 20319

Posted 4 days ago


Job Description Summary:

With oversight from financial management leadership, this position supports all divisions under the Executive Vice President and CFO which include, but not limited to Division of Operations and the Division of Information Technology to establish and enhance financial shared services for the university.

Business Process Improvement;

Analyze and evaluate invoicing, expense reporting, contracting, sourcing, purchasing and asset management business processes and recommend actions to streamline processes, improve operational efficiencies, and identify opportunities for reducing operational costs and improving customer satisfaction.

Collaborates with university partners, including academic and administrative units, finance and treasury leadership and staff, audit and compliance, and others to develop and implement new business processes

Provides input on, and tests, financial systems enhancements

Project manage, plan and implement special projects, business initiatives, and system upgrades as requested by management

Contract Administration;

Coordinates the preparation and review of specifications and requirements related to requests for quotation (RFQ), requests for proposal (RFP), or requests for information (RFI); prepares bid specifications, issues bid requests and reviews quotations received

Follows university policy and procedures to identify suppliers and negotiates and awards contracts to fulfill organizational objectives

Develops, implements and oversees a framework for evaluating supplier performance and compliance with contract terms

Assist in the management of supplier relationships including onboarding new suppliers

Acts as liaison between Office of General Counsel, Risk Management and vendors in facilitating resolution to high priority issues

Amends contractual agreements to reflect modifications to existing contracts and directs and ensures entry of contractual information into organizational repository

Customer Service & Training;

Participates on various committees as delegated by the office director to provide and receive feedback on issues that may impact the shared services office

Provides guidance to constituents in conjunction with Finance Directors and university partners on finance and treasury policies, procedures, systems, compliance issues, and best practices

Collaborates on the development and delivery of training programs

Develops written training documents, cheat sheets, and videos

Delivers training programs in-person, via webex, one on one and in group settings

Maintains professional knowledge and skills through attendance at professional meetings, taking appropriate training courses as approved, and by reviewing current literature including university documents

Maintains content and manages updates for office website


Responds to and resolves questions/feedback from OFSS mailbox

Administer OFSS customer satisfaction survey

Contact end users for feedback on OFSS

Monitor and evaluate feedback to recommend changes to business process

Monitor resolution of high priority issues for changes to business process


Assist in producing and analyzing daily, weekly, and monthly key performance indicators (KPIs), dashboards, and analytics to measure and improve performance

Perform special projects and analysis as requested by management

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific

Minimum Qualifications:

Preferred Qualifications:

In-depth knowledge of contracting, invoicing, expense reporting, sourcing, purchasing and negotiation process and metrics

Superb written and verbal communication, interpersonal and leadership skills

Outstanding negotiation skills

Experience in collecting and analyzing data

Problem solver with a strong analytical mindset

Outstanding organizational and time management skills

Excellent customer service skills

Strong project management capabilities

Experience in a shared service center or in developing standardized procedures

Typical Hiring Range Commensurate with Experience How is pay for new employees determined at GW?

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Manager, Office Of Financial Shared Services

George Washington University