Manager Of Utility Distribution Systems

Harvard University Cambridge , MA 02138

Posted 7 days ago

Basic Qualifications

  • Must have eight years plant operations/management experience associated with industrial/campus/utility plant operations.

  • Relevant college/university or trade school education may count towards years of experience.

  • In-depth knowledge of and direct experience in managing thermal energy production and distribution facilities (including code requirements, regulatory requirements, and environmental compliance) required.

Additional Information

Job Specific Responsibilities Continued:

9.Oversee and monitor service provider/vendor performance under all operating agreements or contracts and ensure compliance with all contractual provisions of such service/operating agreements or contracts. Notify service providers/vendors immediately upon discovery of any contractual shortcomings and develop and execute corrective action plan.



  1. Utilizes the Campus Services asset management system as a management tool to monitor plant operations and manage maintenance work and operational tasks; and to generate automated reports. Manages the development and maintenance of an accurate and detailed inventory of all plant equipment, including detailed equipment attributes. Responsible for the proper and effective utilization of this system.

  2. Coordinate with other Campus Services divisions to formulate the best delivery of services to the University's faculties and departments. Assist in the implementation of new departmental policies and procedures to improve the delivery of services, execution of work, and operational as well as financial efficiencies.

  3. Perform special assignments/projects as directed. Participates in planning, design and construction processes associated with capital projects and is responsible for integration of completed projects into plant operations.

  4. Leads and/or provides support for special projects (short and long-range), initiatives, and tasks as assigned.


Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Position Description

  • Responsible for the operation and maintenance of approximately 10 miles of steam and condensate piping, condensate return pumps, and approximately 30 steam manholes and includes over 1.5 miles of utility tunnel. Also responsible for several miles of direct buried chilled water and hot water supply and return piping.

  • Oversee and manage all aspects of the Central Utility Plant (CUP) and the Northwest Plant (NWP) operations, personnel, maintenance, safety, environmental compliance and desired operational performance. Responsible for managing utility production capability, flexibility, reliability, safety, compliance, and economic operation. Responsible for oversight, coordination and reporting of all activities associated with the CUP and NWP. Responsible for coordination between the plants and other areas of Engineering & Utilities and Campus Services.

  • Oversee operations staff supporting the CUP and NWP (managerial assignments may evolve in structure and scope based on organizational need). Provides leadership to and supervision of all assigned staff; responsible for ongoing performance management, training, mentoring, hiring, and development planning for staff, in a union environment. Manages to and ensures compliance with union contracts, University procedures and policies, and regulations.

  • Responsible and accountable for the regulatory compliance of the CUP and NWP, as well as compliance with any internal policies, procedures, or initiatives/directives. Directly responsible for managing all compliance issues (federal, state, local, other).

  • Responsible for participation in emergency management and response (e.g. planning, training, simulation, activation, actual response, and leadership), including advanced training and drills as required. Responsible for on-the-job training of staff in safety and environmental practices and procedures necessary to job performance.

  • Responsible for managing unscheduled, emergency repairs to or restoration of utility production/distribution facilities/systems, and outside contractors to ensure safe and proper coordination of plant operations, maintenance, and construction activities.

  • Ensures workforce compliance with all applicable federal, state, and local regulations (e.g. environmental, workplace safety, OSHA, ADA requirements, etc.).

  • Partners with others across Campus Services groups, customers, and the University community at large to achieve optimal delivery of E&F services and efficient use of resources. Demonstrates and promotes the mission, vision, and values of the organization; providing stewardship, strategies, and services that create an excellent customer experience. Acts in the University's best interest at all times. As a Harvard University representative, exhibits appropriate professional conduct at all times such that harmonious business relationships are developed and maintained.

Job Specific Responsibilities Continued in Additional Information...

Job Summary

Energy & Facilities (E&F) operates and manages Harvard's energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.

This position is responsible for the safe and efficient operation and management of the University's thermal energy distribution systems (steam, hot water, and chilled water) as well as two central chilled water production plants. This includes all aspects of plant operations (physical assets, production, personnel, etc.), maintenance, safety, performance, contracting, and environmental compliance. This position also participates in initiatives to strengthen institutional collaboration and efficiency, provides support for special projects and strategic planning, and participates in developing strategies and policies.


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