University Of Alaska System Juneau , AK 99801
Posted 3 weeks ago
UAS IT Services is a fast-paced and fun team that serves the needs of a dynamic and growing university campus and region. The User Services Manager is the primary outward facing position on the IT team, responsible for managing customer services, communication, training, and the promotion of technologies to the UAS community. This position oversees the IT Helpdesk, Media Services and Classroom Support functions, and coordinates closely with the UAS Center for Excellence in Learning and Teaching and other UA work groups.
User Services Manager applicants should have expert ability to administer UAS Helpdesk and other User Services functions, including managing services, supervising staff, and evaluating service delivery. Applicants should also be able to communicate clearly with students, faculty, and functional leaders and staff, work collaboratively with a diverse group of people, identify needs, and create and deliver training.
Minimum Qualifications:
Master's degree in a relevant field (i.e. Information Technology or other related field) and 4 years progressively responsible experience, or an equivalent combination of training and experience.
Position Details:
This position is located on the Juneau campus in Southeast Alaska. This is a full-time, exempt staff position complete with both a competitive salary and full employee benefits package.
UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 82, based on education and experience.
Applications will be reviewed on a rolling basis until a successful candidate is identified.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Mark Thompson, Interim CIO & Infrastructure Manager at methompson@alaska.edu.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College
Kachemak Bay campus, Kenai Peninsula College
Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College
Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person:
UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person:
UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person:
Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
University Of Alaska System