Manager Of Technical Services

HCA Frisco , TX 75034

Posted 2 months ago

WHY HCA?

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:

  • Ranked 63 in Fortune 500
  • Computerworld Top 50 Best Places to Work in IT since 2009
  • Named one of the "World's Most Ethical Companies" since 2010
  • 106 HCA hospitals are on The Joint Commission's list of top performers on key quality measures

SUMMARY OF DUTIES

The Manager of Technical Services provides managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services within an HCA hospital. This position ensures continuity and alignment of the facility's technical services direction with HCA's corporate IT&S strategies and the division IT&S strategic plans Primary responsibilities include serving as the manager of technical services for an HCA hospital, managing the work activities of technical personnel assigned to the hospital and coordinating consistent support of technical services and implementation activity within the hospital. This individual also assists in resolving highly complex issues regarding technical services, coordinates facility technical projects, assists in developing strategies for training and tools for technical services across the division, and champions standardization, utilization, optimization and use of best practices in technical services. The Manager of Technical Services requires subject matter knowledge across technical applications. This position must stay abreast of latest technical developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

  • Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services for an HCA division

  • Maintains strong relationships with division technical services team and Division Director of Technical Services

  • Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities

  • Responsible for personnel management, performance reviews, competency development, and coaching of facility technical services resources

  • Builds and maintains relationships with business operations, IT&S leaders, and vendors

  • Participates in resource planning and allocates resources to meet goals of the technical services area, IT&S goals and business priorities

  • Organizes, plans, assigns, and monitors completion of work

  • Participates in the development of corporate and division-level technical standards, policies, and procedures as appropriate

  • Ensures that the design and use of technical services adhere to established division and HCA policies, procedures, and standards

  • Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met

  • Assists the director in the development of the budget and develops project cost estimates for division and/or facilities

  • Ensures that service resources are assigned for the timely resolution of technical services incidents and requests

  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries

  • Promotes system security and patient confidentiality and helps ensure compliance

  • Participates in activities to improve departmental and organizational performance

  • Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants

  • Builds strong relationships with technical services users groups across HCA, IT&S managers and directors, and the Technical Services Leadership Council

  • Adheres to Code of Conduct and Mission & Value Statement

  • Participates in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

  • A thorough knowledge and understanding of current and emerging technical services technology

  • Mature understanding of technical support processes and workflow

  • Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines

  • Strong analytical skills and detailed organizational skills

  • Demonstrated ability to proactively identify needs, manage resources, and multi-task

  • Demonstrated ability to communicate effectively verbally and in writing

  • Demonstrated customer orientation

  • Strong leadership and management skills

  • Demonstrated ability to recruit, develop, and retain staff

  • Demonstrated ability to work in stressful situations

  • Competency in basic PC use and required tools

  • Must be able to drive to assigned sites to complete work

EDUCATION

  • Bachelor's degree preferred

EXPERIENCE

  • Four years of experience in technical services support

  • Technical experience in large, complex organization or corporate structured environment

  • Experience in team leadership and direct supervision

  • Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

CERTIFICATE/LICENSE

  • Valid state drivers license and proof of auto insurance, if applicable
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Manager Of Technical Services

HCA