Manager Of Social Work

Position Summary:

As a key member of a multidisciplinary team, the Manager leads the evaluation of psychosocial and economic co-morbidities, actively participating in identification activities such as panel management. They engage in activities aimed at promoting holistic wellness. One of the Manager's primary responsibilities is the development and implementation of the CCP Concierge Care Coordination Social Worker Program. This involves designing strategies to enhance patient care coordination, establish effective linkages to community resources, and facilitate the achievement of care plan goals. In addition to their managerial duties, the Manager ensures that all social work staff perform their job duties and responsibilities in a courteous, customer-focused, and ethical manner. They uphold the highest standards of professionalism and ethical conduct while promoting a culture of compassionate care and patient advocacy within the department.

Overall, the Manager of the Social Work Department plays a crucial role in promoting healthier communities by ensuring the delivery of comprehensive and compassionate psychosocial care to patients in need.

Essential Duties and Responsibilities:

[List the 8-10 key areas of responsibility in descending order, with the responsibility requiring the most amount of time first. Use specific action verbs such as "manages," "analyzes," "files," etc. When considering these critical duties, focus on what must be accomplished within the department. Duties performed less frequently should be included towards the end of the list. These should be the essential duties that are required in order for the employee to perform the task satisfactorily.]

• Manages the daily operations within the Concierge Care Coordination Social Worker program.

• Serves as a staff resource, responding to staff questions and assisting with problems.

• Trains new staff on all aspects of the Social Worker Program, ensuring staff is up to date on software enhancements.

• Conducts annual reviews of Population Health policies and procedures, ensuring compliance with contractual requirements.

• Assists in creating new policies and procedures to meet AHCA, AAAHC, and other contract or accreditation requirements.

• Promotes collaboration between Social workers and all other CCP departments for evidence-based care.

• Monitors staff documentation for thorough psychosocial assessment, care planning, and evaluation.

• Evaluates the development and monitoring of individualized care plans with the multi-disciplinary team.

• Assesses population progress and outcomes to evaluate effectiveness of the program interventions and initiatives.

• Mobilizes resources, intervenes as necessary, and evaluates initiatives to achieve expected goals.

• Provides consultation to Population Health Care Managers for coordination with community resources.

• Maintains familiarity with community resources and updates the community resources directory.

• Educates staff on local and federal program requirements and limitations.

• Maintains updated knowledge of managed care regulations, Medicaid/Social Security guidelines, and community agency programs.

• Identifies and monitors potential quality concerns per corporate policy.

• Collaborates with the population health team to monitor practice/process improvements and reports development/submission for effectiveness of workflow, service provision, and risk reduction.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities:

• Self-motivated.

• Effective communication skills.

• Excellent human relations skills.

• Ability to work effectively in a team setting.

• Ability to follow a project or assignment through to successful completion.

• Ability to read and interpret documents such as general business periodicals, professional journals, procedure manuals, and/or governmental regulations.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Schedule:

As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week.

*The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.

Qualifications

• Minimum of a master's degree in Social Work or related field.

• LCSW Licensure in State of Florida preferred.

• Certified Case Manager (CCM) preferred.

• Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel, and internet software.