We're a tech company that's changing how people bank and think about their finances. We value empathy, curiosity, craft and efficacy. Our mission is to help people feel confident with their money. We do that by bringing humanity, elegance and ease to the consumer banking experience.
As Simple's Manager of Risk Operations you will be responsible for leading Simple's strategic effort to ensure a best in class onboarding experience for qualified applicants and mitigate check deposit, ACH, and card losses with minimal good customer impact. Responsibilities focus on continuous improvement, building efficiencies, and drive toward a more scalable environment to support future growth, sophistication, and complexity.
The role requires strong and effective collaboration with partners across Simple's departments, at parent bank BBVA, and with partner organizations. This role is instrumental in managing fraud risk, maintaining regulatory compliance, and excelling in both internal and external customer service.
You'll partner closely with analytics and other partners to ensure operational processes are data-driven and focused on mitigating emerging risk trends. You'll serve as a subject matter expert to implement, improve, and monitor strategies to mitigate onboarding fraud and manage loss exposure from deposit fraud, all the while remaining steadfast and dedicated to improving customer experience and regulatory compliance.
You are passionate about finding and maintaining a balance between providing a remarkable customer experience and mitigating fraud risk. You value metrics, tests, and analysis to allow for logical, data driven decisions. You are effective in identifying operational process improvement opportunities and partnering closely with stakeholders to implement changes that positively impact customers, financial performance, and your team. You enjoy coaching others and are able to receive and provide feedback effectively. You are highly organized and able to balance managing short and long-term objectives while leading operations teams in a fast-paced and growing technology company.
What You'll Do All Day:
Provide leadership and management to the Risk and Fraud Operations team
Set and manage objectives and key results (OKRs) and service level agreements (SLAs)
Reporting & monitoring KPIs Performance measurement
1:1s, coaching, and professional development
Lead post mortem and large loss reviews to determine root cause(s) and address associated mitigation needs
Daily monitoring of metrics with routine data dives to understand fluctuations and identify potential trends
Partner with internal and external stakeholders, including our parent Bank counterparts on Fraud and Risk related programs, processes, and committees
Serve as a subject matter expert on current and emerging fraud trends, fraud risk mitigation, customer authentication standards and overall Simple Fraud operations procedures
Serve as a point of contact to support internal and external audits, regulatory exams, and risk assessments. Follow up on outcomes and implement solutions as a result of findings.
We'd Like To See:
1 year of people management and leadership experience
3 years of progressive experience in financial services, operations, risk management, and/or fraud policy or strategy
Excellent communication and collaboration skills
Exceptional leadership and problem-solving skills
Ability to multitask with focus in a fast paced environment
Ability to influence change through presentation of facts and data
Ability to effectively manage deliverables and drive execution against project timelines and requirements
Understanding of banking regulations, practices and transactions
Experience in digital channels with emphasis on web/mobile authentication, anti-fraud technology and activity-based alerting preferred
Technical proficiency in spreadsheets and SQL preferred
Subject matter expertise in fraud management across various payment channels preferred
Experience presenting to senior and executive level management preferred
Come As You Are:
We recognize the dire lack of diversity in our industry, and we're not okay with it. We actively seek to address it with our hiring and retention practices, as well as our office culture. Our culture isn't something employees join, it's something they build and shape. We believe that every person and their lived experience is integral to building a work environment, and a product that will change the world. If you're on the fence about whether you're a fit, we say go for it, and apply!
Why Simple's a Great Place to Work:
A supportive and nurturing place to work. We know good ideas come from everywhere, so we work to ensure every person feels psychologically safe to take risks and think outside of the box here. Our dog-friendly space provides a wellness room, adjustable desks & ergonomic chairs, monthly on-site acupuncture & massages, all gender restrooms, and dietary & allergy conscious catering.
Competitive salary and inclusive benefits package, including 4-months of 100% paid parental leave, additional PTO for volunteer & advocacy days, and affordable health insurance for partners & families.
Ample opportunity to connect with your coworkers through company-funded Employee Resource Groups & Simple community events.
We're committed to hiring quality human beings. Simple is a place where others will watch out for you and help you learn. We like and respect one another.
We believe that financial confidence belongs to everyone - and we will work to remove every barrier along the way. We sweat the small stuff, and build with intention.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Email our team at email@example.com if you need an accommodation in the application process.
A background check will be required for this opportunity.
Simple provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Simple complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you are a California resident, please reference our California Consumer Privacy Act ("CCPA") Privacy Statement.
By submitting this application, you certify that the facts contained in your application are true and complete to the best of your knowledge. If you are employed, false statements on your application will be grounds for termination.