Manager Of Program Services

LEL Home Services Albuquerque , NM 87101

Posted 3 weeks ago

Reports to: Regional Director of Program Services
Supervises: Direct Support Professionals (DSP)

Each Manager of Program Services reports directly to the Regional Director of Client Services. Each Manager of Program Services will work as a quality assurance liaison with Client(s), families, guardians, advocates, case managers, Direct Support Professionals (DSP), other service providers and community resources to create a cohesive support team for the success of each Client. Each Manager of Program Services will have a specific caseload, specialized assignments and be assigned to a specific area of the state. Each Manager of Program Services will also:

Work closely with the Regional Director of Program Services, Manager of Client Information, and Human Resources to assure that the files of Direct Support Professionals and Clients are maintained in accordance with applicable laws and LEL's Policies and Procedures Manual.

Work closely with the Individualized Support Team (IST) in assessing the Clients risks and assuring a plan is in place to address the Clients identified risks.

Process quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports.

Prepare, investigate and submit all Incident Reports for their assigned caseload.

Work with clients IST to prepare all clients goals.

Ensure that each of the following is reviewed and agreed upon by the IST at each quarterly meeting:

The appropriateness of services;

Risk assessments and the current risk plans;

The appropriateness of ISP goals;

Progress towards ISP/PCP goals;

The appropriateness of current medication as well as compliance;

Recent and upcoming medical appointments;

Health and safety of the Client;

Environmental assessment is updated every 60 days.

Review and ensure that all documentation required by applicable law and the LEL Maintenance of a LEL Client's Personal File Policy is maintained in the Client's Blue Book and copies are forwarded to the central office for the master file.

Provides direct care and support if no DSP or natural supports are immediately available.

Provide other services as directed by LEL.


Manager of Program Services must have an Bachelors Degree in Human Services with two years of related work experience.

Minimum of two years management experience.

Each Manager of Program Services must meet state criteria and is also a QA coordinator.

Experience and skills necessary to perform the services listed above.

Strong interpersonal and relationship building skills.

Customer service orientated.

Satisfies all requirements under applicable law.

A positive and pleasant attitude.

Ability to work independently and meet deadlines.

Strong organizational skills and close attention to detail.

Strong problem-solving skills.

Excellent written and oral communication skills.

The employee must:
A. Regularly:
2.Hear (both in person and using a telephone);
4.Use hands to manipulate, handle or feel;
5.Reach with hands and arms;
6.Lift and/or move up to five (5) pounds; and
7.Operate a non-commercial automobile for distances up to 500 miles.
B. Frequently:
1.Stand, walk, stoop or kneel; and
2.Lift and/or move up to ten (10) pounds.
C. Occasionally:
1.Climb and/or straddle; and
2.Lift and/or move up to 20 pounds.

While performing the duties of this job, the employee is regularly exposed to (i) an office environment in which the noise level is usually low to moderate (ii) outside weather conditions and (iii) Client residences in which the noise levels are usually moderate.

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Manager Of Program Services

LEL Home Services