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Summary of Duties:
The Manager of Physician Support Services is a working manager that provides managerial
leadership in establishing goals and priorities and in the overall management of current physician relations within an
HCA division. This position ensures continuity and alignment of the division's Physician Support Team with
HCA's corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates and in the
development of guidelines, procedures, and standards for initiatives impacting Physicians.
Primary responsibilities include serving as the physician support leader for the division, managing the Physician
Support Team, and coordinating consistent support of physicians working within the division. This individual also
assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of
software releases, assists in developing strategies for training and tools for clinical applications across the division,
and champions standardization, utilization, optimization and use of best practices in clinical applications.
The Manager of Physician Support requires subject matter knowledge of clinical applications and their impact and
applicability to the physician population.
This position requires strong people management skills, personal drive, and the ability to see strategy through to
execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.
Supervisor: Director of Physician Services
Supervises: Physician Support Coordinators, Zone based Sr. Clinical Analysts, and Zone based Clinical Analysts
(structure may vary by division)
Duties Include But Are Not Limited To:
Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division
Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
Responsible for personnel management, performance reviews, competency development, and coaching of staff
Builds and maintains relationships with Physicians, IT&S leaders, and vendors
Participates in resource planning and allocates resources to meet goals of the Application Services area, IT&S goals and business priorities
Organizes, plans, assigns, and monitors completion of work
Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications
Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
Grows the support capabilities for physician support throughout the Division
Works with facility and zone Physician Support Coordinators, and broader Application Services Team to implement the division plan for application standardization, utilization, integration, and optimization
Promotes system security and patient confidentiality and helps ensure compliance
Coordinates the sharing of best practice models, and policies & procedures related to physician support
Participates in activities to improve departmental and organizational performance
Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants
Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors
Participates in special projects as needed and performs other duties as assigned
Practice and adheres to the Code of Conduct and Mission and Value Statements
Knowledge, Skills, and Abilities
Understands legal guidelines
Strong analytical skills and detailed organizational skills
Demonstrated ability to proactively identify needs, manage resources, and multi-task
Demonstrated ability to communicate effectively verbally and in writing
Demonstrated customer orientation
Strong leadership and management skills
Demonstrated ability to recruit, develop, and retain staff
Demonstrated ability to work in stressful situations
Competency in basic PC use and required tools
Three or more years of experience in physician support
Experience in large, complex organization or corporate structured environment
Experience in team leadership and direct supervision
Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
Physical Demands/Working Conditions:
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and
communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel among facilities in the division or to division or enterprise meetings may be required.
The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.
HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.
Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.