Manager Of Physician Support Services

HCA Sugar Land , TX 77478

Posted 3 months ago

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team .

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs

Summary of Duties:

The Manager of Physician Support Services is a working manager that provides managerial

leadership in establishing goals and priorities and in the overall management of current physician relations within an

HCA division. This position ensures continuity and alignment of the division's Physician Support Team with

HCA's corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates and in the

development of guidelines, procedures, and standards for initiatives impacting Physicians.

Primary responsibilities include serving as the physician support leader for the division, managing the Physician

Support Team, and coordinating consistent support of physicians working within the division. This individual also

assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of

software releases, assists in developing strategies for training and tools for clinical applications across the division,

and champions standardization, utilization, optimization and use of best practices in clinical applications.

The Manager of Physician Support requires subject matter knowledge of clinical applications and their impact and

applicability to the physician population.

This position requires strong people management skills, personal drive, and the ability to see strategy through to

execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

Supervisor: Director of Physician Services

Supervises: Physician Support Coordinators, Zone based Sr. Clinical Analysts, and Zone based Clinical Analysts

(structure may vary by division)

Duties Include But Are Not Limited To:

  • Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division

  • Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities

  • Responsible for personnel management, performance reviews, competency development, and coaching of staff

  • Builds and maintains relationships with Physicians, IT&S leaders, and vendors

  • Participates in resource planning and allocates resources to meet goals of the Application Services area, IT&S goals and business priorities

  • Organizes, plans, assigns, and monitors completion of work

  • Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications

  • Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met

  • Assists the director in the development of the budget and develops project cost estimates for division and/or facilities

  • Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests

  • Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries

  • Grows the support capabilities for physician support throughout the Division

  • Works with facility and zone Physician Support Coordinators, and broader Application Services Team to implement the division plan for application standardization, utilization, integration, and optimization

  • Promotes system security and patient confidentiality and helps ensure compliance

  • Coordinates the sharing of best practice models, and policies & procedures related to physician support

  • Participates in activities to improve departmental and organizational performance

  • Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants

  • Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors

  • Participates in special projects as needed and performs other duties as assigned

  • Practice and adheres to the Code of Conduct and Mission and Value Statements

Knowledge, Skills, and Abilities

  • Understands legal guidelines

  • Strong analytical skills and detailed organizational skills

  • Demonstrated ability to proactively identify needs, manage resources, and multi-task

  • Demonstrated ability to communicate effectively verbally and in writing

  • Demonstrated customer orientation

  • Strong leadership and management skills

  • Demonstrated ability to recruit, develop, and retain staff

  • Demonstrated ability to work in stressful situations

  • Competency in basic PC use and required tools


  • Bachelor's degree or equivalent job experience required


  • Three or more years of experience in physician support

  • Experience in large, complex organization or corporate structured environment

  • Experience in team leadership and direct supervision

  • Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

Physical Demands/Working Conditions:

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and

communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel among facilities in the division or to division or enterprise meetings may be required.

OSHA Category:

The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Manager Of Physician Support Services