Manager Of Performance Management And Continuous Improvement (Administrative Manager I)

Job Responsibilities

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Under the direction of the Chief of Staff's Director of Strategy and Operational Excellence, the Manager of Performance Management and Continuous Improvement will oversee the agency's performance management and improvement program, which will assist program areas with development of performance measures, systems, and programs to promote a culture of operational excellence and quality improvement across the agency.

• Oversees performance management program by supervising, supporting, and directing PM-QI staff on performance management and quality improvement concepts and projects to develop a culture of results-based accountability. Provides guidance and consultation on the development of effective performance measures. Oversees the development of the agency's performance management reporting system/dashboard. Oversees the promotion, training, and implementation of results-based accountability concepts and application. Updates and implements the Performance Management and Quality Improvement Plan.

• Works closely with the agency's Strategy, Research, and Innovation Manager to align performance measures with agency strategic goals, identify areas of where additional efforts are needed based on agency performance and external factors, and coordinate efforts related to strategic planning. Works with Accreditation Manager on activities related to maintaining and supporting Public Health Accreditation.

• Performs fundamental supervisory and leadership functions in accordance with agency policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement and a safe, professional, and productive work environment for all employees.

• Oversees a Quality Improvement Committee that includes representatives from all areas of the agency to coordinate and promote performance management and quality improvement concepts and agency projects.

• Other duties as assigned.

Minimum and Additional Requirements

State Minimum Requirements: A bachelor's degree and relevant experience in administrative services, public administration or business management.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Additional Agency Requirements: A bachelor's degree in public health and at least two years of experience applying Quality Improvement and Performance Management concepts and methods. Skill in coordinating and collaborating across bureaus and divisions and skill in mapping business processes. Applied knowledge of Results-Based Accountability (RBA) concepts and framework. Advanced knowledge of quality improvement frameworks.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

• RBA certification

• Lean Six Sigma Green Belt or Black Belt Certification

Additional Comments

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

EEO STATEMENT: SC DHEC is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

A resume will not be reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Health and Environmental Control offers an exceptional

benefits package for temporary grant positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

• 15 days annual (vacation) leave per year

• 15 days sick leave per year

• 13 paid holidays

• Paid Parental Leave

• State Retirement Plan and Deferred Compensation Programs

• REMOTE WORK: The option to work partially remote is available after six (6) months of employment if it applies to the position.

This position is part of the South Carolina Department of Health and Environmental Control's Chief of Staff's Office. The work performed supports DHEC's mission to improve the quality of life for all South Carolinians by protecting and promoting the health of the public and the environment. Effective July 1, 2024, this position will transfer to the South Carolina Department of Public Health created by Senate Bill 399 which provides for the creation of the Department of Public Health to assume the public health-related functions of DHEC.