Manager Of Parking Operations - Hotels & Hospitals - Baltimore, MD

Towne Park Ltd. Baltimore , MD 21203

Posted 2 months ago

Driven To Serve and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you!

No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience!


The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.


Financial and Business Systems Management

  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance

  • Demonstrates the ability to improve the financial performance and profitability of the account

  • Understands the contractual agreement and recognizes ways to maximize opportunities

  • Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover

  • Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping

  • Ensures that forecasts, payroll and accounting reports are on time and accurate

  • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures

Human Resources

  • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location

  • Fosters an environment that retains talented associates

  • Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews

  • Sees that new associates get off to the right start through proper orientation and on-the-job training

  • Recognizes great performance and provides opportunities for top performers to learn and grow

  • Recognizes where the team and individual performers need to improve and properly trains and coaches

  • Identifies talent and helps develop future leaders for the organization

  • Conducts regular performance appraisals and provides feedback and coaching for all direct reports

  • Holds effective associate meetings and ensures that shift huddles happen on every shift

  • Practices positive discipline and provides accurate and timely performance documentation

  • Delegates by allocating decision making and other responsibilities appropriately and effectively

Service Management

  • Ensures that the guest/patient service experience is delivered consistently on all shifts

  • Efficiently allocates labor resources to support service delivery

  • Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels

  • Understands the client's service standards and effectively integrates Towne Park's standards to complement them

  • Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results

Client Relations Management

  • Develops cohesive working relationships with the clients' staff members

  • Maintains regular meeting rhythms and communication channels with the client and follows through on commitments

  • Knows when to be present at the site and maintains a high level of visibility

  • Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations

  • Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.

Systems and Standards

  • Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures

  • Trains others or sees that they are trained to properly use the systems provided

  • Maintains a clean, neat work environment

  • Completes all tasks in a timely manner as instructed by the Area/District Manager

  • Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers

  • Treats clients and associates with courtesy, respect and dignity

  • Maintains strict confidentiality related to associate and client information

Safety and Risk Management

  • Understands and follows safety and security procedures

  • Practices preventative safety procedures as set forth by Towne Park

  • Reports all accidents and incidents to the Area/District Manager immediately

  • Uses only equipment trained to use and operates all equipment in a safe manner

  • Reports all potential high risk areas and safety concerns to the Area/District Manager

  • Ensures all associates have been adequately trained in safety and loss prevention procedures

  • Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims

  • Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations

  • Promptly responds to any concerns regarding workplace safety

  • Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases

  • Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation

Sales Responsibilities:

  • Maintains relationships with present client to obtain references and leads for new opportunities

  • Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes

  • Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going

  • Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.


  • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines

  • Demonstrated work ethic, drive, energy, and persistence to achieve goals

  • Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations

  • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

  • Written and verbal communication skills to effectively address all levels within the organization

  • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

  • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications

  • Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails


  • Associate's degree and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience

  • Knowledge of general business practices including accounting, human resources and customer service

  • Must be able to drive manual transmission

  • Must have and maintain a valid driver's license and clean driving record

  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Parking Meters Parking Authority Of Baltimore City

City Of Baltimore, MD

Posted 3 days ago

VIEW JOBS 2/19/2020 12:00:00 AM 2020-05-19T00:00 Class Description Job Title: Manager, Parking Meters Position Reports to: Division Manager, On-Street Parking Department: Operations Salary: $63,967.00 Division: On-Street Parking FLSA: Status Exempt Section: Meter Management Pay Grade: A08 Work Location: 200 West Lombard Street Employment Type: Full-Time Job Summary The Manager, Parking Meters is responsible for every meter in the city of Baltimore, along with the full responsibility of managing the meter program and departmental employees. Essential Duties and Responsibilities * Maintain the capital revenue for meters and distribute to the Finance Department for the development of the Meters Section budget; * Maintain and oversee all aspects of the operational, meter program budget; * Collect data from software and meter management programs to draft reports and compile information used to inform management and the Board of Directors regarding the meter program; * Attend monthly Board of Directors meetings to report on Meter Section activities and financials; * Attend and represent the Parking Authority of Baltimore City in various meetings, such as community association meetings to discuss new meters, review issues, etc.; * Research, review, and report on meter programs of other cities, such as new meter technology; * Conduct day to day operational management of the section; * Participate in personnel functions such as the employee selection process, conducting performance evaluations, coaching and disciplinary actions as needed; * Complete required paperwork for the functioning of the section; * Complete other duties as assigned or required by upper management. Supervision Received and Exercised Works under limited supervision but is reviewed for soundness of technical judgment and overall accuracy. Makes recommendations and decisions regarding program schedules and allocation of resources. This position has direct responsibility for supervising and managing the section's strategic work objectives. This position provides guidance and training to new employees and may assign work to other staff members within the section. Qualifications * Bachelor's degree with minimum of 2 years related experience; or * Master's degree with no related experience; or * Minimum of 8 years of related experience if no degree held. Knowledge, Skills, and Abilities Requirements * Knowledge of and ability to use Microsoft Office, various databases, systems and programs; * Ability to effectively communicate with management, staff, the Board, and the general public; * Ability to provide solutions to a wide range of problems, where objectives are specifically stated, but how to accomplish the task is left up to the individual; * Knowledge of financial impacts to the department and operations and ability to recommend budget allocations or expenditures; * Knowledge of typical money collecting processes and policies of the organization that may be involved in job responsibilities; * Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; * Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations; * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; * Ability to write reports, business correspondence, and procedure manuals; * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public; * Ability to communicate with various audiences, with elevated conflict negotiation when necessary. Physical Requirements This position requires both, indoor and outdoor duties. The indoor office environment is conducive with regulated office temperatures and lighting. The position frequently requires the employee to sit, stand, walk, stoop, bend, use hands and reach with hands and arms. Occasional to routine lifting of light to moderate work materials, as well as moving weighted carts or crates from 40 to 75 pounds may be required. The job may include occasional exposure to chemicals, paints, heating/cooling chemicals, and/or extensive use of computer terminals. Also includes the use of tools, electrical and motorized equipment, to include vehicular driving. Specific vision abilities required are close and distance vision and ability to adjust focus. The out-of-office environment is conducive to outdoor weather conditions. When conducting out-of-office activities, including site-visits and inspections, appropriate attire should match the environment. Additional Requirements * Computer Skills Assessment * PABC Job Application * Criminal Background Check * Proof of Education, Training Qualifications, and Certifications * In order to be considered for this position, an individual must possess (and maintain) a valid Class C, Non-commercial Driver's License in good standing of 3 points or less. Qualified candidates will be required to provide a certified copy of their most recent Motor Vehicle Record, minimum 3 years, before or at the time of an interview. * Must be able to obtain a City of Baltimore Driving Permit from the Division of Occupational Safety, Bureau of Risk Management Office and must maintain the permit during employment with the Parking Authority of Baltimore City The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This is an at-will position; the position may be eliminated at any time, and your employment within the position may be terminated at any time. This and all organization positions are subject to transfer, based on company need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Parking Authority of Baltimore City is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, creed, religion, national origin, sex, age, veteran status or any other protected status under federal, state, or local law. Submit Resume and Cover Letter by Closing Date to PABC c/o Employment Opportunities, 200 W. Lombard Street, Suite B, Baltimore, MD 21202 or via email to The Parking Authority, a quasi-city agency of the City of Baltimore, is an equal employment opportunity employer and strictly prohibits discrimination and unfair employment recruitment, hiring, selection, transfers and promotion. The Parking Authority is a smoke-free and drug-free workplace. We encourage a diverse work environment. City Of Baltimore, MD Baltimore MD

Manager Of Parking Operations - Hotels & Hospitals - Baltimore, MD

Towne Park Ltd.