Who are we?
TEKsystems' unmatched success in the IT Staffing & Services marketplace is driven by one thing our employees. Consistently recognized as a top workplace, every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into the IT labor market enable us to help clients achieve their business goalswhile optimizing their IT workforce strategies. TEKsystems is seeking team members who believe in striving for excellence through serving others, building strong business relationships, giving and receiving open and honest feedback, and driving for results with the highest integrity.
Are you passionate about using your knowledge to influence change and navigate complex business challenges? Are you looking to join a team who will invest not only in your professional growth, but also help you achieve your personal goals, and give you the ability to provide that support for others? Do you want to be on the front line of strategic decision making for a multi-billion dollar growing organization?
Scope of Position:
Reporting to the Sr. Manager and Regional Controller, the Manager of Operations Support (MOS) is responsible for providing and ensuring that their team provides the highest level of customer service, to external customers as well as corporate and field office employees. The MOS is a proficient expert in the management and collection of customer accounts. In addition, the MOS is responsible for the day to day supervision and development of the members of their team. The MOS also acts as an escalation point for team, office and account issues. Qualities include: Building team and customer relationships, developing employees, conflict resolution, professionalism, the ability to employ the TEKsystems' communication model as appropriate, and the ability to adapt to changes in the workplace.
Responsibilities Essential Functions of the Manager of Operations Support:
Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
Escalation point and support liaison for team, field office, and customer related issues
Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective
Responsible for overseeing the day to day operations of their account(s)
BA / BS degree in Business, Finance or Accounting preferred
1-3 years management experience
Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
Ability to hold team members, peers and supervisors accountable
Thorough knowledge of business policies and account management practices
Strong leadership skills, communication skills and work ethic
Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
Ability to coach, train and develop all team members
Ability to assess team performance and identify areas of improvement for the team and