Ecisolutions Detroit , MI 48222
Posted 2 months ago
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.
We offer competitive benefits focused on employee well-being, including paid volunteer time off!
We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services leadership team to drive and enable a team of consultants to implement Deacom ERP.
Our ERP Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to build, manage, and lead a team of implementation consultants in successfully implementing and providing ongoing consulting for customers utilizing Deacom ERP, creating an exceptional customer experience through implementing new strategies, solutions, and processes to reach successful go-lives.
Responsibilities:
Responsible for annual budget calculations, monthly forecasting and actual revenue and utilization reporting
Responsible for team management including hiring, training, performance management and career engagement
Maintain reporting on billability, utilization, revenue, team capacity, volume of project work, and outlook to advise strategic direction of department
Manage the Implementation Consulting team providing management and oversight of platform implementations and ongoing functional consulting
Offer successful services offerings to optimize customer satisfaction and retention to new and existing customers
Provide management, coaching, and leadership to the team, including training in the Deacom ERP software, ancillary systems, and department processes.
Lead the department objectives, goals, and tasks.
Understand and deliver upon ECI's Deacom ERP implementation methodology, which includes the ability to complete:
Requirements gathering through existing process reviews
Systems design and fit-gap analysis
System configuration and setup
Engineer Deacom solutions based on complicated customer business requirements
Concept validation and user acceptance testing
Pre-implementation system testing
Data migration and data formatting recommendations
Consulting recap and activity reporting
Lead or participate in customer sessions with the objective of identifying and documenting: Current and future business initiatives, gap analysis within current systems and/or processes, and reporting / data analytics requirements.
Analyze projects and recommend opportunities to increase revenue, reduce costs, improve process
Collaborate with Sales as needed to assist with project estimates and customer inquires
Develop an onboarding program that provides training required for new hires and existing employee growth
Help with customer escalations, disputes, and Account Receivables (outstanding collections)
Partner with the Sales team to educate on the services available and coach through positioning and selling of services
Knowledge, Skills, Ability, Education & Experience:
Degree in business, accounting, supply chain, information systems or equivalent
Minimum 3 years of demonstrated management and leadership experience, preferably in a Professional Services environment
Strong ERP knowledge, 3+ years direct ERP implementation experience required, preferably Deacom
Demonstrated ability to prioritize and manage workflow to meet deadlines.
Ability to adapt to change and proactively take charge of tasks and priorities is required.
Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting, and ongoing account management
Strong operational management, project management and communication/presentation skills required
Strong teamwork and leadership skills to lead collaboration across functions throughout the organization
Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed
Excellent presentation and written/oral communication skills
Possesses a professional presence suitable for direct client interaction by phone
Proficiency in Microsoft Office products and Microsoft Windows
Understand common industry business practices in manufacturing, operations, distribution, and finance
Experience with Financial Force or another PSA software preferred
#LI-REMOTE
#LI-SC1
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our "CODE": Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
Other details
Job Family Professional Services
Pay Type Salary
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