Manager Of Hotel Parking Operations - Portland Area

Towne Park Ltd. Portland , OR 97228

Posted 2 months ago

Driven To Serve and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you!

No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience!


The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.


Financial and Business Systems Management

  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance

  • Demonstrates the ability to improve the financial performance and profitability of the account

  • Understands the contractual agreement and recognizes ways to maximize opportunities

  • Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover

  • Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping

  • Ensures that forecasts, payroll and accounting reports are on time and accurate

  • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures

Human Resources

  • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location

  • Fosters an environment that retains talented associates

  • Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews

  • Sees that new associates get off to the right start through proper orientation and on-the-job training

  • Recognizes great performance and provides opportunities for top performers to learn and grow

  • Recognizes where the team and individual performers need to improve and properly trains and coaches

  • Identifies talent and helps develop future leaders for the organization

  • Conducts regular performance appraisals and provides feedback and coaching for all direct reports

  • Holds effective associate meetings and ensures that shift huddles happen on every shift

  • Practices positive discipline and provides accurate and timely performance documentation

  • Delegates by allocating decision making and other responsibilities appropriately and effectively

Service Management

  • Ensures that the guest/patient service experience is delivered consistently on all shifts

  • Efficiently allocates labor resources to support service delivery

  • Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels

  • Understands the client's service standards and effectively integrates Towne Park's standards to complement them

  • Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results

Client Relations Management

  • Develops cohesive working relationships with the clients' staff members

  • Maintains regular meeting rhythms and communication channels with the client and follows through on commitments

  • Knows when to be present at the site and maintains a high level of visibility

  • Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations

  • Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park.

Systems and Standards

  • Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures

  • Trains others or sees that they are trained to properly use the systems provided

  • Maintains a clean, neat work environment

  • Completes all tasks in a timely manner as instructed by the Area/District Manager

  • Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers

  • Treats clients and associates with courtesy, respect and dignity

  • Maintains strict confidentiality related to associate and client information

Safety and Risk Management

  • Understands and follows safety and security procedures

  • Practices preventative safety procedures as set forth by Towne Park

  • Reports all accidents and incidents to the Area/District Manager immediately

  • Uses only equipment trained to use and operates all equipment in a safe manner

  • Reports all potential high risk areas and safety concerns to the Area/District Manager

  • Ensures all associates have been adequately trained in safety and loss prevention procedures

  • Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims

  • Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations

  • Promptly responds to any concerns regarding workplace safety

  • Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases

  • Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation

Sales Responsibilities:

  • Maintains relationships with present client to obtain references and leads for new opportunities

  • Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes

  • Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going

  • Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.


  • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines

  • Demonstrated work ethic, drive, energy, and persistence to achieve goals

  • Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations

  • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

  • Written and verbal communication skills to effectively address all levels within the organization

  • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

  • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications

  • Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails


  • Knowledge of general business practices including accounting, human resources and customer service

  • Must be able to drive manual transmission

  • Must have and maintain a valid driver's license and clean driving record

  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Market Of Choice Portland Area Loss Prevention Specialist

Market Of Choice

Posted 4 days ago

VIEW JOBS 8/6/2022 12:00:00 AM 2022-11-04T00:00 Market of Choice is seeking a full-time Area Loss Prevention Specialist for our Belmont, Cedar Mill, and West Linn Stores! The Market of Choice Loss Prevention Team is a group of highly-trained professionals utilizing the best technology in four areas: Eugene/Corvallis, Portland, Bend, and Ashland. The Area Loss Prevention Specialist will cover all stores in his or her area, and visit stores in other areas for training and special projects. The ALPS will be involved in external and internal investigations, employee and customer safety, vendor and shortage issues, and physical security design and implementation. This position is starting at $17.25 per hour up to $21.25 per hour, depending on experience. Market of Choice is a growing, local company with excellent benefits and opportunity for professional development. Our company offers a benefits package that includes health, dental, and vision insurance, competitive wages, access to Financial Wellness Services and Employee Assistance Fund and a matching 401(k) retirement plan. DUTIES As an Area Loss Prevention Specialist, some of your duties will include: * Conduct surveillances for criminal acts * Apprehend, detain, and process shoplifters * Assist in ORC investigations * Document criminal acts and build solid criminal cases * Conduct internal and external investigations * Write accurate and precise reports * Testify in criminal and civil court * Conduct safety, shrink, and physical security audits * Provide all other Loss Prevention functions QUALIFICATIONS Required: * Valid OR drivers license and reliable transportation * Interest in a career in retail Loss Prevention * Professional, courteous, and calm attitude * Excellent observation and planning skills * Ability to think clearly under pressure * Strong verbal and written communication skills * Knowledge of local & state laws * 18 years or older Preferred Qualifications: * DPSST Certified * Proficiency using MS Office, Digital Cameras, and CCTV operations * Preference will be given to applicants with at least three (3) years of loss prevention experience, but all applications are welcome. * Applicants must be available for weekends, after hours, and occasional out of town and overnight work. For more information, or to apply now, you must go to the Market of Choice website. Please do not email your resume to us as we only accept applications through our website. COMMITMENT TO DIVERSITY A diverse community and workplace benefits us all. Market of Choice is committed to recruiting, hiring and promoting qualified applicants as well as giving people of all backgrounds an opportunity to work and contribute to our company and community. We uphold our tradition of valuing our employees by providing equal opportunities to all applicants Market Of Choice Portland OR

Manager Of Hotel Parking Operations - Portland Area

Towne Park Ltd.