Manager Of Hersheypark Retail And Games

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for the execution of daily operations for Games and Retail locations within Hersheypark.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Execute annual business plans for Retail and Games locations within Hersheypark by directly overseeing the daily operations and managing a team consisting of both Full-Time and Part-Time employees.*

• Analyze department sales and processes, making adjustments as needed to drive revenue and monitor expenses. Present opportunities such as low performing areas and propose solutions to the management team.*

• Manage the day to day budget and expenses for park Retail and Games.*

• Provide leadership to team members, ensuring standards, providing support, and encouraging the values and mission of Hershey Entertainment and Resorts. Participate actively in interviewing, hiring, training, coaching, and holding team members accountable.*

• Participate actively as a member of the management team by serving as MOD, sitting on committees, and assisting with employee events.*

• Resolve customer complaints and follow up as needed to ensure resolutions address guest service expectations while upholding company standards.

• Perform other duties as assigned.

Qualifications:

• Minimum of 4 years of related experience.

• Industry Experience - Amusement Park, Retail, Other.

• Minimum of 4 years supervisory experience.

• 18 years of age or older.

• Must have a valid Drivers' License.

• Completion of high school or GED.

• Associate's degree.

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

• Strong communication skills, both written and verbal.

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (10ft maximum height)

• Lifting Occasional (<33%) (75 lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Occasional (<33%)

• Walking Frequent (34-66%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer