Manager Of Enterprise Multimedia

Sidley Austin LLP Chicago , IL 60602

Posted 3 months ago


The Manager of Enterprise Multimedia Services is a leadership position within the Information Technology department responsible for the delivery of all Multimedia Services. This includes selection, implementation, maintenance and technical support of presentation and conference center technology, video and Web-conferencing technology, videography and video editing services, technology-enabled event planning and other audio visual services. The Manager of Enterprise Multimedia Services is charged with selecting, implementing and operating world-class multimedia systems that ensure a seamless and reliable experience for the Firm's lawyers, staff and clients.

Duties and Responsibilities

Functional Management

  • Manage the Multimedia Services function firmwide.

  • Manage the staffing needs which includes, but is not limited to, job design, recruiting, professional development, annual evaluations, salary reviews, performance management and disciplinary action.

  • Develop and monitor progress on Multimedia Services performance objectives.

  • Establish and monitor metrics and reports for Multimedia Services.

  • Establish and maintain mechanisms for identifying and tracking technology problems and resolutions.

  • Establish, implement and enforce firmwide policies, standards and procedures associated with testing, requesting and delivery of Multimedia Services.

  • Select appropriate Multimedia Services products and service providers; participate in vendor and service provider negotiations; manage vendor and service provider performance.

  • Provide input on firmwide space planning and design, focusing on audiovisual-centric spaces such as conference rooms, moot court rooms and training rooms.

  • Participate in high-level technology planning for internal firm and other high-profile events.

Equipment Management

  • Ensure appropriate management of all audiovisual assets.

  • Manage the Multimedia equipment lifecycle which includes, but is not limited to, videoconferencing infrastructure, videoconferencing units, sound equipment, projectors and recording equipment.

  • Develop orders for all Multimedia equipment.

End User Support, Training and Communication

  • Ensure appropriate Multimedia Services content is available to support knowledge base.

  • Deliver and maintain appropriate content regarding Multimedia Services on the firm's intranet.

  • Maintain Multimedia Services support escalation and contact list for the Service Desk.


  • Work with other IT Directors and Managers on strategic initiatives.

  • Develop annual Multimedia Services capital budget and relevant individual project budgets; monitor actual to budget performance.

  • Maintain high level of current awareness of new technologies and technology trends associated with audio visual and presentation technology.


To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).

Education and/or Experience:


  • Bachelor's degree in Computer Science, Information Systems or a related field.
  • A minimum of 7 years of experience with technology support, with at least 5 years supporting audio visual/conference center technology.
  • A minimum of 5 years in a management role.


  • Formal project management training and/or demonstrated project management experience.

Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills

  • Strong attention to detail

  • Good judgment

  • Strong interpersonal communication skills

  • Strong analytical and problem solving skills

  • Able to work harmoniously and effectively with others

  • Able to preserve confidentiality and exercise discretion

  • Able to work under pressure

  • Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Enterprise Account Manager


Posted 4 days ago

VIEW JOBS 1/19/2019 12:00:00 AM 2019-04-19T00:00 What You'll Do: * Manage and grow a large book of business through a high-deep and wide sales approach * Maintain account retention while providing exceptional customer service and developing new client relationships * Successfully communicate and work with third-party agencies to deliver enhanced metrics and over proportional growth * Create client value by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements * Partner with the Client Success Team to ensure clients are receiving proper program expectations and deliver impactful QBR's * Exceed monthly/quarterly retention and growth goals * Thrive on change while remaining highly organized, optimistic, and coachable * Identify product improvements or new products by remaining current on industry trends, market activities, and competitors What You Bring: * 8+ years of Account Management experience (prior sales or advertising experience desired) with a strong track record of success * Experience working within a team environment to over-deliver on desired results * Experience with high-level (Director or above) contract negotiations and the ability to successfully navigate complex organizations * Ability to prioritize and manage large Enterprise Accounts (3k+ employee size organizations) with a strong focus on retention and growing your book of business * Excellent time management and organizational skills * Solid ability to handle tough conversations with clients in a professional, solution-oriented manner * Strong belief in a proactive rather than reactive approach to handling clients * A passion for excellent customer service * Technically savvy and specifically skilled in SFDC & Marketo * HR or recruiting industry experience preferred * Strong interpersonal communication (both verbal and written) * Bachelor's Degree or higher * Skills/Qualifications: Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation Why Glassdoor? * Work with purpose – join us in creating transparency for job seekers everywhere * Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year * 100% company paid medical/dental/vision/life coverage; 80% dependent coverage * Paid holidays and flexible paid time off * Long Term Incentive Plan * 401(k) Plan with a Company Match to prepare for your future * Located in up-and-coming Fulton Market neighborhood * Discounted memberships for local gyms and Divvy * Free snacks, drinks, and coffee always available * Your choice between Mac or PC * Fun office events and celebrations * Convenient to public transportation, with pre-tax commuter benefits available Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Glassdoor Chicago IL

Manager Of Enterprise Multimedia

Sidley Austin LLP