Baptist Village Of Oklahoma City Enid , OK 73702
Posted 3 weeks ago
Entrusted Hearts Home Care by Baptist Village seeks a full-time Manager of Client Services and Community Outreach to join the Entrusted Hearts Home Care team.
POSITION SUMMARY: We are looking for a motivated, mission-driven person who can efficiently manage a team while ensuring high-quality care and exceptional customer service are top-priority. You will strive to maintain positive work relationships, encourage teamwork and professional development. Participation in organizational team meetings as assigned.
POSITION DUTIES:
Oversee daily operations of the office in alignment with the organization's mission, vision, and core values
Execute the Home and Community-Based Services (HCBS) strategic marketing plan to achieve growth goals and objectives
Position Entrusted Hearts by Baptist Village (EH) as a leader in HCBS within its service area; expanding service opportunities as a result of increasing brand awareness, extending outreach, and generating referrals.
Focus on client acquisition, client satisfaction, and client retention
Engage with the local community by participating in events and collaborating with organizations and professionals that serve our target audience
Develop trusted relationships with church and not-for-profit senior living community leaders
Cultivate partnerships/relationships with key referral sources with a minimum of 20 in-person visits per month
Maintain a detailed marketing and activity log
Establish and follow an inquiry process that ensures timeliness of response, confidence in the organization and a high conversion rate of inquiries
Review inquiries to determine next steps and action items
Conduct case conferences to ensure client needs are being met
Participate in quarterly reviews with the EH Director to evaluate progress toward performance metrics
Perform other tasks as assigned by the EH Director
POSITION QUALIFICATIONS:
Marketing experience in home health care preferred
Bachelor's Degree
Management education and/or experience
Maintaining a professional appearance
PHYSICAL DEMANDS:
Must be able to stand for multiple hours in duration.
Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately to that position requirements can be met.
Must be able to squat, bend, stretch, walk and turn.
Must be able to lift up to 50 pounds.
Baptist Village Of Oklahoma City