Manager Of Client Services And Community Outreach

Entrusted Hearts Home Care by Baptist Village seeks a full-time Manager of Client Services and Community Outreach to join the Entrusted Hearts Home Care team.

POSITION SUMMARY: We are looking for a motivated, mission-driven person who can efficiently manage a team while ensuring high-quality care and exceptional customer service are top-priority. You will strive to maintain positive work relationships, encourage teamwork and professional development. Participation in organizational team meetings as assigned.

POSITION DUTIES:

• Oversee daily operations of the office in alignment with the organization's mission, vision, and core values

• Execute the Home and Community-Based Services (HCBS) strategic marketing plan to achieve growth goals and objectives

• Position Entrusted Hearts by Baptist Village (EH) as a leader in HCBS within its service area; expanding service opportunities as a result of increasing brand awareness, extending outreach, and generating referrals.

• Focus on client acquisition, client satisfaction, and client retention

• Engage with the local community by participating in events and collaborating with organizations and professionals that serve our target audience

• Develop trusted relationships with church and not-for-profit senior living community leaders

• Cultivate partnerships/relationships with key referral sources with a minimum of 20 in-person visits per month

• Maintain a detailed marketing and activity log

• Establish and follow an inquiry process that ensures timeliness of response, confidence in the organization and a high conversion rate of inquiries

• Review inquiries to determine next steps and action items

• Conduct case conferences to ensure client needs are being met

• Participate in quarterly reviews with the EH Director to evaluate progress toward performance metrics

• Perform other tasks as assigned by the EH Director

POSITION QUALIFICATIONS:

• Marketing experience in home health care preferred

• Bachelor's Degree

• Management education and/or experience

• Maintaining a professional appearance

PHYSICAL DEMANDS:

• Must be able to stand for multiple hours in duration.

• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately to that position requirements can be met.

• Must be able to squat, bend, stretch, walk and turn.

• Must be able to lift up to 50 pounds.