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Manager of Applications
Philadelphia, PA, US, 19107
LOC_1300_MKT-Wanamaker Building Req ID: 50361
Employment Status: Regular - Full Time
The Manager of Applications provides management oversight to the planning, development, implementation and ongoing support of a portfolio of business applications in alignment and collaboration with business owners. This role will have a strong focus on maintaining and nurturing customer relationships across several domains. Examples of domains this specific team supports include: Finance and Accounting, Financial Decision Support and Budgeting, Supply Chain and Materials Distribution Management, Human Resources and Talent Management, Payroll, Facilities, Security, Quality and Patient Safety, and Medical Staff Affairs.
Strategic business applications supported include Workday (full suite), StrataJazz, Onbase, Par Excellence, Kardex Remstar, Kronos, Concur, SuccessFactors, Archibus, SwissLog Pneumatic Tube and numerous integrations with internal and 3rd party service providers.
Establishes team vision, mission, yearly operational goals and tactical plans in alignment with key customers, IS and the organization as a whole.
Facilitates evaluation of proposed work for the applications team.
Leads application support functions and develops processes to ensure system reliability, stability, data integrity and recoverability.
Establishes service level agreements with customers and operational level agreements with other IS service units.
Ensures that processes are in place to identify and resolve application problems.
Coordinates activities of the support team to maintain service levels and resolve issues.
Creates and communicates metrics against support goals.
Manages work request intake, scoping and scheduling.
Develops documented procedures for management of systems and environments. Implements and enforces procedural standards.
Maintains system documentation for current technical environment and system configuration.
Application Life Cycle Management
Manages the development and deployment of new applications, systems software, and/or enhancements to existing applications within the defined portfolio.
Reviews and analyzes existing application effectiveness and efficiency, and develops strategies for improving or leveraging these systems.
Ensures that processes exist and are used to design, develop and install enhancements and patches/upgrades to systems and application software per the vendor's recommendations and in line with CHOP requirements.
Communicates regularly with product vendors to understand roadmap and plan necessary adjustments to CHOP strategy in alignment with the business owners.
Researches, evaluates, and recommends software applications and application development tools for purchase and deployment to meet IS and organizational goals including conducting feasibility studies within defined portfolio.
Ensures that projects meet business requirements and goals, and fulfill end-user requirements.
Provides technical leadership to project managers and team members working projects.
Supports CHOP's project management methodology.
Participates in the software development life cycle including but not limited to key sign-offs for design reviews, code reviews, and implementation planning.
Efficiently manages resource allocations to projects.
Enforces IT best practices in quality assurance and change management.
Supports and facilitates change management processes necessary to ensure segregation of duties, quality testing, and auditable promotion of changes through the development, QA and production infrastructure environments.
Job Responsibilities (Continued)
Manages budget for assigned cost center.
Participates in the annual IT planning and budgeting processes for project, support, and maintenance activities.
Develops trusting customer relationships to ensure customer satisfaction.
Participates in steering committees and programs to educate and inform CHOP management and business users of system capabilities. Leverages these groups to understand requirements.
Efficiently manages resource allocations to projects, application maintenance, and work requests based on service level agreements and organization priorities.
Effectively leads, manages, motivates and technically evaluates the team in achieving their goals.
Promotes the development and productivity of individual group members.
Develops a culture of inter-group and inter-departmental teamwork with frequent communication.
Monitors resource work efforts, performs resource capacity planning, assigns work to resources, estimates new resource needs, justifies and requests resources.
Performs recruitment and hiring. Performs consultant selection and consultant management.
Implements cross-training plans, sharing knowledge across the team.
Vendor and Contract Management
Reviews all new contracts and contract renewals for supported products.
Participates in contract term and pricing negotiations. Tracks renewal dates, and engages in contract re-negotiation.
Ensures that statements of work are thorough, complete and in compliance with CHOP SOW standards.
Ensures vendor is providing services as stipulated in our maintenance and service contract.
Ensures tracking of application licensing.
Required Education and Experience
BS or BA Degree in IS or related business field required
Minimum of 3 years' experience managing technical resources in a fast past information services environment is required
Preferred Education, Experience & Cert/Lic
PMP, ITIL or Six Sigma a plus
Minimum of 7 years experience providing integrated, technical solutions
Minimum of 7 years experience providing customer-focused solutions
Exceptional written and oral communication skills is required
Consulting experience is a plus
MBA a plus
Healthcare experience is a plus
Additional Technical Requirements
Demonstrated knowledge of the Systems Development Life Cycle.
Experience supporting applications running on the following environments:, Unix, Windows, Oracle, SQLServer
Project management experience is a plus
Requires proven communication skills, problem-solving skills and knowledge of best practices to guide the team on issues related to the design, development, deployment
and maintenance of mission-critical applications.
Knowledge of automated software and system management tools.
Strong knowledge of system and software quality assurance best practices and methodologies.
Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
Knowledge of database design and file management techniques preferred
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.
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2716 South Street, 6th Floor
Philadelphia, PA 19146
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Children's Hospital Of Philadelphia