Manager Of Account Management

Job Summary:

Under moderate supervision, the Business Solutions Manager of Account Management is responsible for overseeing and leading the teams responsible for the ongoing management and maintenance of the cases sold by Top Brokers and cases implemented by the Top Broker Implementation Team.

The Business Solutions Manager of Account Management's main duties include hiring and training employees and managing their team in the day-to-day performance of their duties. The Business Solutions Manager of Account Management is responsible for directing teams to develop, execute and complete assignments. This role will evaluate their team's current performance metrics and will develop plans, goals, and strategies to help improve these metrics. The Business Solutions Manager of Account Management organizes team roles and evaluates employee performance to ensure the team complies with the company's plans and vision. This position requires flexibility to work various shifts as needed and will be a partner with the Business Solutions Directors and VP team in managing resources in real time.

The Business Solutions Manager of Account Management will have the ability to motivate and coach employees, plan and develop projects, and make operational and process decisions. This role will also have organization and delegation skills, exceptional attention to detail, time management, and creative problem-solving skills.

Responsibilities:

Performance Outcomes

• Performance Outcome: People Management

• Accomplish department objectives by monitoring progress and ensures a high degree of team effectiveness

• Ensure information is properly shared and available to enforce policies, procedures, and productivity standards

• Communicate job expectations to staff

• Coach, counsel, and provide feedback to direct reports

• Develop self and others by focusing on constant improvement

• Maintain quality service by enforcing quality and service standards

• Analyze and resolve quality and service concerns

• Receive and handle escalated situations from team members

• Facilitate the constructive resolution of conflict, encourage cooperation, diversity, and teamwork to build a successful, cohesive unit within the organization

• Understand customer needs and expectations

• Performance Outcome: Procedures and Systems

• Recommend system or process improvements to improve overall service provided

• Contribute to overall team effort by assisting with special projects and interactions with peers.

• Provide frequent status and progress reports on a weekly basis to Director

• Other duties as assigned, including but not limited to, account research and follow-up, special projects, etc.

Education, Knowledge, and Experience

• High school diploma (GED equivalent), Required

• College Degree or industry experience, Preferred

• Experience in employee management, Preferred

• Has met or exceeded performance expectations in previous positions

• Extensive Leadership or LegalShield experience

• Proficient in Word, Excel, and PowerPoint

• Basic knowledge of computer applications including but not limited to System I and Sharepoint, Preferred

• Strong written and verbal communication/presentation skills

• This position requires the ability to manage relationships both internally across the company and externally.

• Ability to coach employees effectively

• Ability to adapt to and supporter of change

• Results driven self-starter with a high level of initiative

• Must maintain a high level of confidentiality with employee records, projects, and other company restricted information.

• An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.

• Requires an individual with a positive professional attitude who can successfully demonstrate the ability to perform and provide results in a face pace environment while working individually or as a part of a team to meet strategic objectives.

FLSA Status

This is an exempt position.

Physical Requirements/ Work Environment

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to sit or stand for extended periods of time. Employee may be expected to lift and carry or otherwise move 20 pounds occasionally. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends.

Additional Information:

Location:

Ada

Department:

9342 Business Solutions-Broker Services

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.