Collaborate with interdisciplinary treatment teams, other departments and administration to ensure that all residents' physical, biopsychosocial, age, developmental and cultural needs are met and when they are not met, acknowledge and work to resolve customer complaints. Anticipate and effectively manage changes in census and acuity and allocates nursing resources based on measurement of patient acuity/care needed.
Role models expectation related to customer service and demonstrates a sense of urgency related to the importance of patient safety. Accountable for the standard of care at the facility, providing consultations and expertise in the delivery of care to patient. Serve as a clinical and service resource to nursing staff and other staff as assigned.
Manage the activities of staff, coordinating safe and appropriate care between departments and disciplines. Manage and evaluate work activities of nursing, technical, clerical, service or maintenance staff for the unit, work group and other facility staff as directed. Analyze information/situation to choose the best solutions(s) to solve problems. Provide direct care as needed.