Manages the day-to-day operations of a 24X7 network operations center (NOC). Primary responsibilities on at least one broadly defined core functional areas, such as Radio Access Network (RAN), Network Operations Center (NOC) operations and systems performance, along with administrative and staff management responsibilities. Collaborates directly with leadership on the development of strategies to enhance the value and cost-effectiveness of all outcomes within the NOC and takes part in overall decision making as a member of the senior management team of the enterprise.
Duties and Responsibilities
Oversees strategic, operational, and administrative programs, projects, and/or services. Implements short- and long-range organizational goals, objectives, plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
Supplies tactical advice and recommendations to leadership in the development, implementation, and evaluation of new or changed areas of automation, operating policies, practices, and procedures within the specified functional area of focus. Provides coaching and development recommendations, team management and performs appropriate recognition. Analyzes, designs, documents, and implements internal reporting systems and procedures.
Designs, coordinates, and implements training programs. Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel.
A. Responsible for hands on management of the designated NOC 24x7x365 shift operations, including work management, escalations and shift turn over assessments of network health.
B. Work closely with cross-functional internal support groups and external service providers to identify, resolve or coordinate the resolution of Network and System issues.
C. Lead the Incident Management process during outage/impairment situations and function as bridge commander during major incident management scenarios.
D. Effectively communicate issues and incidents to all levels of the organization as needed.
E. Rotate on call duties with the NOC managers and backup the NOC Managers when needed. Cover NOC shifts during vacations, training, etc.
F. Ability to work with Vendors, Carriers, and Suppliers in the provisioning and maintenance of services. Familiarity with industry standards and communication methods.
G. Ability to develop, document, and publish operational processes and procedures.
H. Ability to deal with concurrent issues effectively. Ability to work under a dynamic environment.
May represent the organization to, national organizations, and/or the public; may represent the principal executive at various community and/or business meetings, as assigned. Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Knowledge, Skills and Abilities Needed
Wireless and non-wireless industry certifications (Cisco, Microsoft, AWS, VMware, ZTE, Lucent, Tellabs, Nortel)
Experience with hierarchical Network Management Systems (NMS) and Element Managers
Understanding of interconnect components and protocols such as DS1, DS3, CDMA, EVDO , MPLS, BGP, VoIP, LAN/WAN, IP routing, 802 WIFI protocols, router technologies, and wireless networks.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Advanced analytical, evaluative, and objective critical thinking skills.
Ability to gather data, compile information, and prepare reports.
Skill in organizing resources, delegating and establishing priorities.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to provide technical guidance and leadership to professional personnel in area of expertise.
Ability to develop and present technical presentations and/or workshops.
Gogo is the inflight internet company. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying.
We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that's just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.
Equal Opportunity Employer/Vets/Disabled
Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.