Manager, Network Operations

Manages Enterprise operations team

Provides technical oversight across systems and architectures.

Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.

Provides guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.

Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Requires awareness of audit and compliance related issues.

Contributes to formulation of strategies for network growth and stability.

Ability to handle incidents, problems and change at a global enterprise level.

Responsible for delivery of end results and shares responsibility for budget management which directly impacts

Network Operations; accountable for resource planning.

Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.

Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions.

Performs other duties and functions as assigned