Manager, Network Engineering

Lennox International Richardson , TX 75080

Posted 4 weeks ago

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

WHAT YOU"LL BE DOING:

As the Network Engineering Manager you will provide leadership for a team of network engineers responsible for the implementation and support of a global wide area network of over 260 locations, inclusive of voice, data (LAN/WAN) and contact center solutions. The successful candidate will create technology road maps, manage budgets, oversee projects, manage service level agreements, build/maintain vendor relations, and ultimately maintain accountability to our internal business customers.

You will be trusted to:

  • Manage network design, lead network solution implementations and direct troubleshooting activities for service outages.

  • Maintain and optimize network services to increase stability, maximize availability and control costs while maintain PCI compliance where necessary

  • Define and maintain standards for network solutions across the enterprise.

  • Understand, develop and improve procedures for network data center operations

  • Manage internal and external service level agreements for network availability

  • Provide timely and accurate communications to stakeholders as required

  • Manage initiatives for improving contact center solutions, advising on best practices and identifying continuous improvement opportunities

  • Evaluate vendor proposals and determine the best fit for the company's needs

  • Develop/maintain strong relationships with internal customers as their primary point of contact for network services

  • Develop/maintain strong relationships with service providers

  • Recruit, mentor, and build an effective organization in support of network services

  • Negotiate and contract with consultants, technical personnel and vendors for services and products

  • Develop, maintain and test disaster recovery plans

  • Lead capacity planning, tuning and network infrastructure planning in the datacenter

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

Builds Effective Teams: You successfully partner with your colleagues and customers to deliver timely results. You effectively collaborate with a diverse group of individuals to maintain a wide perspective while accomplishing a common goal.

Communicates Effectively: You demonstrate oral and written communication skills that are clear, concise and professional. You are an active listener with interest in others' insights and points of view.

Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.

WHAT WE OFFER

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Our Network Engineering Manager position is ideal for anyone looking for a diverse working environment with long-term growth possibilities.

Benefits:

  • Competitive base salary

  • Annual Bonus

  • Medical, Vision and Dental benefits

  • 401k with company match

  • Employee Stock Purchase Program

  • Community involvement opportunities

  • Onsite gym and cafe

  • Much, much more

Qualifications

WHAT WE ARE LOOKING FOR:

  • Bachelor's degree, preferably IT or Computer Science discipline

  • 10+ years network engineering experience

  • 5+ years managing senior technical resources and network engineers

  • Demonstrated experience in the development of comprehensive proposals

  • Extensive experience in - Cisco networking, data and voice convergence, video conferencing services, cloud services network integration, wireless technologies, supplier management for carriers and service providers

  • In depth understanding of TCP/IP networking, subnetting, OSI model, and related

  • Extensive technical knowledge and experience managing and maintaining large-scale, highly available, Internet facing networks

  • Extensive experience troubleshooting multi-tier Internet applications platforms and cloud networking interfaces

  • Experience with converged and software defined networking

  • Experience implementing pragmatic network security and audit controls

  • Analytical and critical thinking skills

  • Solid understanding of network configuration and troubleshooting on a range of server operating systems

  • Experience with contact center solutions

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Manager, Network Engineering

Lennox International