National Grid Worcester , MA 01601

Posted 3 weeks ago

About us

National Grid is hiring a Manager for our Learning and Development Department in Worcester, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery

today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To manage the regional operations of the Electric Learning & Development organization. The manager is responsible for managing and directing resources and processes associated with client learning needs, developing employee goals and objectives, approving and monitoring expenditures, enforcing safe operations, fostering cooperative working relationships with the client organizations, and assuring the development and delivery of effective, efficient, high quality training programs, courseware, and overall learning experience.

Key Accountabilities

  • Manage all aspects related to the delivery of technical training throughout New England to management and union personnel in Electric.

  • Develop and direct the implementation of goals, objectives, procedures, and work standards for the department.

  • Drive consistency in developing, prioritizing, and delivering training programs and courseware.

  • Optimize cost, operational performance, risk, and safety performance of the department.

  • Develop and Monitor organizational performance metrics and make recommendations on improvement programs.

  • Work with other L&D departments to drive consistency at a department level to take advantage of economies of scale.

  • Support the HR leadership in establishing an organization that fully supports the L&D clients' strategic objectives.

  • Ensure the completion of Annual Learning Plans for Lines of Business

  • Manage scheduling, facilities, equipment, instructors, and students.

  • Ensure the effectiveness of training delivered.

  • Coordinate the continuous improvement process of modifying course content to maximize its impact.

  • Act as a strategic partner with key stakeholders throughout the Lines of Business for all of their learning needs.


  • Analytical thinking

  • Execution and results orientation

  • Strong networking and collaborations skills

  • Focused on creating value or clients

  • Ability to successfully prioritize and handle multiple tasks

  • Strong Decision Making and Time Management

  • Knowledge and experience spans multiple content and solution areas

  • Knowledge of learning methods and understanding of industry best practices

  • Skilled in personnel management

  • Excellent written and oral communication skills

  • Computer and web based skills

  • 5+ years supervisory / engineering / operations experience

  • Advanced education in Engineering, Education, or a related field is a plus

  • Valid driver's license required with a safe driving history that meets National Grid's Safe Driver policy

More Information

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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