Manager, Multi Dwelling Sales Account Manager- Cox Communities

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Manager, MDU Sales

• AM

• CCI

Management Level

Manager

• People Leader

Flexible Work Option

Hybrid

• Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $104,100.00 - $156,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $41,400.00.

Job Description

Manager, Multi Dwelling Sales Account Managers

• Cox Communities

The Manager Multi Dwelling Unit Sales

• Account Manager is responsible for driving multi dwelling unit (MDU) community's revenue, connects and penetration while ensuring B2B and B2C customer satisfaction. Develops, implements, and leads sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceeds revenue growth and profit objectives by maximizing sales to MDU residents.

Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities.  The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.

What You'll Do

• Provides leadership and vision to develop a strong sales culture.

• Selects, manages, and develops a high-performance Account Manager sales team that works with property managers, leasing agents and owners in developing winning strategies that drive connects, penetration and revenue growth for Cox.

• Implements the corporate/regional strategy with their MDU Account Manager team.

• Drives alignment, consistency, and cohesiveness in people practices, management activities, overall performance management and customer service delivery, to achieve personal and department goals.

• Develops and implements reporting mechanisms to monitor and measure the effectiveness of programs implemented.

• Monitors and analyzes High Value (HV) property specific and HV regional portfolio sales performance, and takes accountability for driving improvements in connects, product penetrations, sales revenue growth, sales productivity, sales quality, and optimization of customer satisfaction.

• Establishes and leverages strong business partnerships across all regions and with Center boundary partners to maximize communication and representation on the sales elements of the business to maximize effectiveness.

• Ensures appropriate staffing by effectively interviewing, hiring, coaching, disciplining, evaluating, and mentoring 5-10 employees.

• Drives the team toward sales and revenue goals through coaching, monitoring and feedback sessions.

• Manages the administrative and people management responsibilities necessary to lead and maintain a quality sales team.

• Assists in administration and tracking of sales incentives (i.e. contests and commissions) and the development of quality measures.

• Effectively resolves complex customer complaints concerning all areas of the company in a win-win fashion by building rapport with the customer using interpersonal techniques and creative problem-solving skills.

• Provides market feedback to help shape and change market strategies.

• Positions and builds relationships with C-Level officers.

• Builds successful partnerships within different Cox departments in order to better serve customer needs and solve problems.

What's In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

• Bachelor's degree in a related discipline and 6 years 'experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years 'experience in a related field.

• 1+ year of experience in management or lead role.

• Strong knowledge of Microsoft Word, Excel, and PowerPoint

• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization.

• Adept at data analysis and interpretation to make data-based decisions. Uses data to evaluate whether potential MDU agreements add value to the company and determine if further penetration is possible from existing agreements.

• Strong understanding of business acumen

• Strong sales and negotiation/strategic prudence.

• Maintains a global perspective by continuously protecting Cox's best interests. Demonstrates ability to accurately advise company on opportunities and fiscally conservative strategies.

• Ability to identify market trends and communicate to Corporate.

Preferred

• BS/BA degree in related field

• Prior MDU experience

• Experience in telecommunications industry desired

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.