Manager, Mortgage Processing & Closing

Opendoor Plano , TX 75023

Posted 2 months ago

About Opendoor:

Are you intrigued by the thought of disrupting a trillion dollar industry through technology? At Opendoor, we're on a mission to make it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell and costing thousands of dollars. We empower everyone with the freedom to move by making buying and selling a home stress-free and instant. We've built an exceptional team, seen strong growth, served over 80,000 customers (with an annual run rate of $5 billion), and raised $1.3 billion in funding. With Covid-19, the world is changing, and real estate is no exception. The coming years present a tremendous opportunity for innovation as we explore new frontiers and scale nationwide.

About the Team:

The Mortgage Loan Operations Team strives to simplify loan procedures and processes, provide superior services to the customer and create long-term value by streamlining the origination process and originating loans in a cost-effective manner.

These objectives are accomplished through the accurate processing of loan documents within the company standards to assure the borrower(s) receive the appropriate documents, containing correct information on time for their scheduled closing. Proper and timely setup of the account on our processing system with complete and accurate information is essential to the department's success. Mortgage pipelines must be monitored systematically to ensure timely processing of all applications.

As a Manager, Mortgage Processing & Closing, you will:

  • Manage the day-to-day activities of the assigned Mortgage Loan Processing and Closing Team to ensure team efficiency, accuracy and productivity

  • Be proficient in all loan processing procedures and familiar with other Mortgage department responsibilities

  • Communicate, demonstrate and inspire others to incorporate Opendoor's vision and core values in daily activities

  • Communicate policy and procedural changes and ensures effective implementation

  • Ensure adherence to policies, guidelines and procedures as well as compliance regulations (HMDA, TILA, RESPA, HOEPA, FCRA and ECOA) and credit guidelines

  • Ensures achievement and maintenance of department performance standards to keep loans flowing into appropriate loan operations queues

  • Produce management reports associated with the loan origination such as productivity reports, pipeline reports, trend reports and progress reporting

  • Coordinate with other Mortgage Loan Operations contacts to ensure work distribution and pipeline management provide optimal service level agreements

  • Provide measurable standards of achievement for proper management control and staff development

  • Consistently contribute to the ongoing Mortgage Loan Operations efforts to deliver process efficiencies to reduce costs and improve quality and productivity

  • Responsible for appropriate staffing of the team and for the oversight of all associate related issues, performance reviews and staff development within the team

  • Manage staff of approximately 5-10 closers and processors

  • Direct the processing/closing activities and manage performance for processors and closers

  • Manage and/or participate in various operation projects

We're looking for teammates who have/are:

  • Five(5) years of Processing and Closing experience OR three(3) years of one of these focus areas (processing or closing)

  • Two(2) to three(3) years of management/leadership experience

  • Bachelor's degree or equivalent experience from which comparable knowledge and abilities can be acquired

  • High school or G.E.D. equivalent required

  • Knowledge of conventional (Fannie Mae, Freddie Mac), Government (FHA, VA) is preferred

  • Self-starters with the ability to plan and prioritize workload for self and others

  • Strong analytical skills and decision making ability to make lending decisions and translate guidelines

  • Able to work independently and as a team; ability to garner support and collaborate with others

  • Able to motivate and manage a team of closers

  • Strong written and verbal communication skills

  • Strong organizational skills to manage staff and multiple priorities; and meet deadlines in a fast paced work environment

  • Able to work collaboratively and supportively with management to achieve business objectives

More About Us

Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:

  • Full medical, dental, and vision with optional 70% coverage for dependents

  • Flexible vacation policy

  • Commuter Benefit stipend

  • Generous parental leave

  • Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor values Openness

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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Manager, Mortgage Processing & Closing