Manager - Mortgage Closing

Job Summary

Embodying member advocacy and results orientation, coordinates and directs all activities of the Loan Closing and Post-Closing department. Helps recruit and hire new operations staff and is responsible for ongoing training, support, and problem solving while upholding the credit union's mission, vision, and values.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Leadership, Oversight and Development
• Responsible for the management and oversight of mortgage closing and post-closing loan production, lending compliance, quality assurance, and adherence to policies and procedures.
• Daily problem solving to include teaching staff where to find the answers.
• Stays current on guidelines, industry standards, laws, regulations and compliance.
• Maintains and builds positive relationships with key vendors and other internal and external partners including the lending management team.
• Onboarding and training of closers and post-closers.
• Ongoing training and support of mortgage closing and post-closing staff. Including: continuous process management and improvement, working with Underwriting and QC to discover trends and opportunities for training.

Pipeline Management

• Manages the pipeline daily to ensure closing documents are issued to the title company by the desired SLA. This includes monitoring milestone turn times through the process.
• Holds team accountable for effectively supporting the loan officer team, title companies, and realtor partners ensuring all tasks are completed efficiently and within the expected service levels.
• Manages the distribution and balance of the workload including reassignments amongst the teams to provide a consistent member experience.
• Ensure future salability and quality control of residential mortgage loans and refinances by adhering to all lender underwriting guidelines and federal and state regulation
• Works with Mortgage Operations Manager to establish team and individual goals.

Other

• Performs other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory Training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

• Serve as a subject matter expert to support decision-making with regards to closing and post-closing.
• Work closely with closers, title representatives, and investors to efficiently identify and resolve any closing or post-closing issues.
• Familiarity with current mortgage lending laws and regulations, understanding of documentation relating to residential real estate lending and conventional financing, and/or familiarity with credit union philosophies and practices preferred.
• Knowledgeable of all aspects of the federal and state regulations dealing with Mortgage and Home Equity lending.
• Familiar with mortgage lending file organization and the related documentation associated with mortgage files.
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously.
• Basic knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology.
• Strong verbal and written communication skills.
• Superior customer service skills are essential.
• Ability to consistently and effectively make evaluative judgments.

Competencies

• Adaptability
• Building Member Loyalty
• Building Partnerships
• Communication
• Emotional Intelligence
• Focus on Results
• Influence
• Leading the Organization (Decision Making and Systems Thinking)
• Leading Others (Building a Successful Team, Coaching & Developing Others, Leading Change, Servant Leadership)

Experience

Minimum Requirements

• High School Diploma or equivalent required.
• Minimum of three (3) years mortgage closing management experience.
• Minimum of five (5) years of mortgage closing experience.
• Knowledge of state and federal laws pertaining to the mortgage industry (i.e., RESPA, TILA, ECOA, etc.).
• Ability to close FHA/VA/USDA and Conventional loans according to required guidelines.

Preferred Requirements

• Bachelor's degree preferred.
• Experience in both closing and post-closing preferred.
• Independent Mortgage Banking Experience preferred.
• Notary Public preferred.
• Encompass experience preferred

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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